We publish a wide range of data. Find out about the types of data available and how often we publish them.
|Consumer Contact Centre|
|Financial Advice Market Review (FAMR) baseline report|
|Payment Protection Insurance (PPI) refunds and compensation|
Find out more in our data section.
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The consumer contact centre is the main point of contact for consumers of financial services firms who want to interact with the FCA; it handles more than 100,000 contacts a year. The data shows that consumers contact the regulator about a wide range of financial products and for a variety of reasons.
Financial Lives is our first large-scale tracking survey of UK consumers and finance in the UK. It reveals a wealth of information about different types of consumer and their experiences of financial products and services.
We conduct the survey every two years and publish reports on different parts of the data.
Raw data is available from the Consumer Data Research Centre (CDRC)
We have identified a range of indicators which have been designed to give us a snapshot of the
market for financial advice and establish a baseline, allowing us to monitor developments and
assess at a high level the impact of the FAMR recommendations, when conducting a review of the
outcomes of FAMR, planned for 2019.
Some sources of the indicators are already available on a regular basis, such as the Financial Lives Survey, our Retail Mediation and Activities Return (RMAR) and complaints data.
Our Data Bulletins seek to provide new insight into the different data that we collect and use – from data about the markets we regulate, consumer behaviour and our own operations. The Data Bulletins are our main channel for the publication and analysis of data stories.
We publish the Data Bulletin quarterly.
Firm and markets data
We published three reports into cash savings account rates under our sunlight remedy, these data followed on from our cash savings market study. This remedy aims to bring to light firms’ strategies towards their longstanding consumers. The data display the lowest interest rates available on open and closed easy access savings accounts and easy access cash ISAs as at 1 October 2015, 1 April 2016 and 1 October 2016.
There have been failings in the sales of payment protection insurance (PPI) and interest rate hedging products (IRHPs). We require firms that are paying redress for PPI and IRHP to send us certain information, which we use to monitor their progress in reviewing cases and compensating affected consumers.
All regulated firms that come under DISP (Dispute Resolution Sourcebook) report their complaints data to us on a half yearly basis. Smaller consumer credit firms report on an annual basis. We publish two different types of data: at firm level for individual firms and total figures for the industry as a whole.
We publish the complaints data every six months.
Future edition publication dates
2018 H1: 18 October 2018 (to be confirmed)
2018 H2: 18 April 2019 (to be confirmed)
In our general insurance add-ons market study we found that consumers find it difficult to assess value due to the lack of a commonly available measure. To help address these issues we piloted the publication of value measures data, including claims frequencies, claims acceptance rates and average claims pay-out by insurer and product for four general insurance products. Both UK and EEA insurers have been included in the pilot.
We publish these data annually.
We collected data from hedge funds and hedge fund managers to inform our supervisory activity, with the aim of ensuring markets work well and of promoting market integrity. Our report outlines the key findings resulting from our data analysis of the hedge fund industry.
In 2012, we identified failings in the way that some banks sold structured collars, swaps, simple collars and cap products, which we collectively refer to as IRHPs. The banks involved agreed to review their sales of IRHPs made to unsophisticated customers since 2001.
Societies must submit a completed annual return and accounts to us for each year that the society is on the Mutuals Public Register. We publish a list of societies that have had their registration cancelled for failing to submit an annual return and accounts.
We publish this list annually.
All regulated mortgage lenders and administrators are required to submit a Mortgage Lending and Administration Return (MLAR) each quarter to the FCA and the Prudential Regulation Authority (PRA), providing data on their mortgage lending and mortgage administration activities.
We jointly publish these statistics with the PRA quarterly.
The next edition will be published on 11 December 2018. Provisional dates will be confirmed or revised no later than a week before.
We published analysis on trends in regulated mortgage lending market. We show high level trends in regulated mortgage lending drawn from the regular data that we collect and publish via our two main mortgage datasets: Product Sales Data (PSD) and the Mortgage Lenders and Administrators Return (MLAR).
We provide monthly figures on refunds and compensation paid to customers who have complained about PPI.
MiFID II requires that we set limits on the maximum size of positions which a person can hold in commodity derivatives. The limits apply to contracts traded on trading venues and their economically equivalent OTC (EEOTC) contract. We list some of the commodity derivative contracts that we have currently identified as trading on a UK trading venue and its applicable position limit.
Product providers are required to provide us with transaction level data on all sales of regulated mortgage contracts, retail investment products and certain pure protection products to retail and private customers. This covers direct sales by firms' own sales forces and sales made via intermediaries.
Product sales data are published annually.
The RMAR is a return that is submitted to us by firms who provide financial advice, mortgage and general insurance advice. Firms are required to report at minimum twice yearly based on their Accounting Reference Date (ARD).
We provide an analysis of the intermediary sector, based on the RMAR data, annually.
We have been collecting data on the retirement income market since the pension freedoms in April 2015. These data are usually published in the Data Bulletin and look at the latest trends in the retirement income market since the introduction of pension freedoms. Our analysis focuses on the different ways both new and existing customers access their pension pots and how they use regulated advisers.
We need a view of how the financial system works as a whole, as well as within its individual sectors and markets. To develop this view, we divide the system into sectors and monitor them continuously. Our Sector Views bring our collective intelligence together and give an overall FCA view of how each sector is performing.
We publish Sector Views annually.
The Short Selling Regulation (SSR) introduced a private and public notification regime for investors who hold net short positions in certain financial instruments. The SSR means companies may have to notify us of positions that are private or are to be disclosed publicly.
We publish the data daily.
Under Alternative Investment Fund Managers Directive (AIFMD), fund managers must be authorised (full scope AIFM) or registered if they manage AIFs with assets under management below certain thresholds. We publish a register of Small Registered UK AIFMs.
Firms and individuals professionally arranging or executing transactions in certain financial instruments, and operators of a trading venue, must report suspicious transactions and orders (STORs) to us without delay.
We publish the number of suspicious transaction and order reports we received annually.
FCA Performance and Operational Data
A summary of the allowances and expenses claimed by our Chairman and executive members of the Board, from April 2013 onwards, in relation to their roles as our representatives.
We publish this information quarterly.
The UK financial system is a major global hub that attracts investment from across the world. However, its size and openness also make it attractive to criminals seeking to hide the proceeds of crime among the huge volumes of legitimate business. The report explains how we have sought to achieve our Anti-money Laundering (AML) objectives in the last year.
The competition report, published alongside our Annual Report and Accounts, reflects how critical competition is to our work and across our operations. It also demonstrates how important effective competition is for every user of financial services in the UK.
We’re continuing to create a diverse and inclusive place to work where people can come into the office each day knowing they can be themselves. This is an important part of life at the FCA as we know our differences make us stronger and a more effective regulator. This report highlights the progress we are making and where we are going next.
To help us ensure that everyone who has significant influence or deals with customers is fit and proper, we require them to be approved by us. We look at the number of applications for significant influence and customer dealing functions.
Attestations are a tool that we use to ensure that firms are focused on resolving specific issues. We provide an update on attestation statistics, including breakdowns by firm categories and sectors.
We published an infographic with FCA diversity and inclusion statistics.
The Financial Services Act 2012 requires the FCA, the Prudential Regulation Authority and the Bank of England to have in place arrangements for the investigation of complaints against them.
We published updates on the authorisation process for consumer credit firms. These included key performance indicators and information about how we performed.
The Enforcement Annual Performance Account is our annual assessment of whether we are operating fairly and effectively in investigating suspected misconduct and in bringing criminal, civil and administrative proceedings where it is appropriate to do so.
Overall approximate costs for public events that we organise and publicise, from April 2013 onwards.
We publish statistics about how we review and act on certain financial promotions.
We publish tables with information about fines published during each calendar year.
The FCA and Practitioner Panel joint survey is sent annually to a sample of the firms that we regulate. It gives firms an opportunity to provide their views on how we regulate the industry.
We publish this survey annually.
We published an overview of the different firms we regulate broken down by type, region/area and classification. More information about the sectors we regulate and firms in them is available in our Sector Views.
Under the Freedom of Information Act we answer requests from the general public and other stakeholders regarding the data we hold. We published some information on the areas that we frequently receive requests about and that we believe are of wider public interest.
A log of hospitality and gifts received by the FCA’s Chairman and Executive Members of the FCA Board, estimated at a value of £30 or more, from October 2015 onwards.
To enable transparency and as part of our journey to become operationally excellent, our KPIs provide key metrics on the performance of the FCA’s Authorisations Division.
We publish our KPIs quarterly.
Our aim is to serve the public interest by improving the way the UK financial system works and how firms conduct their business. We have important standards for this work. These reflect how timely and effective of our interactions with firms, consumers, and others have been. We list these ‘service standards’ and how well we have performed against them.
Prior to 2018, we published our Service Standards every six months, however in July 2018 we decided to publish on an annual basis going forward. We believe that this offers better value for money. It also improves the efficiency of our reporting, for example reducing duplication (a number of standards are also reported our quarterly Authorisations KPI’s).
We have the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if we are concerned or want further analysis.
Once a quarter we publish information on how often we commission skilled person reviews.