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  1. CP18/19: Introducing the Directory

    Consultation papers Published: 04/07/2018 Last modified: 04/07/2018
    We are consulting on proposals to introduce the Directory - a new public register for checking the details of key individuals working in financial services.
  2. CP18/18: Guidance on regular premium PPI complaints and recurring non-disclosure of commission

    Consultation papers Published: 04/07/2018 Last modified: 12/07/2018
    This paper consults on new guidance that clarifies our expectations about the handling of certain regular premium payment protection insurance (PPI) complaints. 
  3. CP18/17: Retirement Outcomes Review: Proposed changes to our rules and guidance

    Consultation papers Published: 28/06/2018 Last modified: 28/06/2018
    This consultation sets out our proposed package of remedies from the Retirement Outcomes Review. For some of our remedies we are consulting on proposed changes to our rules, for other we are seeking feedback on discussion questions.
  4. CP18/16: Authorised push payment fraud - extending the jurisdiction of the Financial Ombudsman Service

    Consultation papers Published: 26/06/2018 Last modified: 04/07/2018
    This Consultation Paper (CP) sets out proposed changes to our complaints handling rules to reduce the harm experienced by victims of Authorised Push Payment (APP) fraud.
  5. CP18/14: Quarterly Consultation Paper No 21

    Consultation papers Published: 01/06/2018 Last modified: 01/06/2018
    Once a quarter, we consult on proposed miscellaneous amendments to our Handbook. These tend to be minor changes but we still want to get your feedback on our proposals.
  6. CP18/12 and CP18/13: Consultations on High-cost Credit and on Overdrafts

    Consultation papers Published: 31/05/2018 Last modified: 08/06/2018
    As part of our ongoing review of high-cost credit products, we are publishing our proposed rules and guidance for consultation. We have also identified a number of areas for discussion.
  7. CP18/11: Reviewing the funding of the Financial Services Compensation Scheme (FSCS)

    Consultation papers Published: 01/05/2018 Last modified: 13/07/2018
    We have made final rules to change how the FSCS is funded and are consulting on changes to our Professional Indemnity Insurance (PII) requirements for Personal Investment Firms (PIFs).