Find out how to register for online invoicing so you can view your fees account and pay online.
If you register for online invoicing you can:
- pay your annual fees online
- see and print your invoices, credit notes and payments for the last 3 years
- receive email notifications when your invoice has been raised
- use a number of other services (eg register multiple users)
Online invoicing is supported on all commonly used web browsers, eg Internet Explorer, Chrome, Firefox and Safari.
Register for online invoicing
To ensure firms immediately benefit from the application, we are auto-registering recently authorised firms. If you have been automatically registered you will receive an email from firstname.lastname@example.org confirming your login details and how to access your account.
If you are not registered, you will need a unique validation code. To get this you should email email@example.com.
Once registered with access to one firm you can add additional firms using the 'manage customer account access' tab. To get the new firm's unique validation code to complete this process please email firstname.lastname@example.org.
Log in to online invoicing
If you've already registered, you can log in to your account here.
Online invoicing help
Paying your invoice
We accept payment by debit, credit, Maestro or American Express cards, although a surcharge applies for credit/Amex payments.
Disputing a payment
If you submit a dispute through online invoicing, you will receive a notification saying we will try and respond within 12 days (our agreed service level standard). If your dispute shows as 'pending review', this means your account handler still has to respond. If you require an update please contact us at email@example.com.
By disputing an invoice as soon as you receive it, your account handler can respond ahead of the invoice due date. If you raise the dispute just before the invoice is due, you will have to pay the invoice in full (but can then reimburse you later if the invoice is incorrect).
We decide the results of disputes from our fee rules, so that we remain consistent. If you wish to appeal against a decision, please email us and mark it for the attention of the Senior Manager, Revenue Operations.
If you are not happy with our response, you can make a formal complaint through our complaints scheme.