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What we do
We’re committed to protecting consumers, enhancing market integrity, and promoting competition in the interests of consumers. Find out more about our work.
About us
We aim to support a healthy and successful financial system, so consumers get a fair deal.
Our role
Publications
Have your say on our live consultations, or browse our final rules and other resources.
Our publications
Join us
Our people work across law, insurance, banking, policy, technology services and more.
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Our Strategy in action
We take an assertive and innovative approach to preventing serious harm, setting higher standards, and promoting positive change in financial services.
Making BNPL terms clearer and fairer
We reviewed the contracts of Buy Now Pay Later firms and took positive action to help consumers.
Learn more
Setting high standards for pre-paid funeral plans
Our new rules will help make sure that funeral plan firms can't work in ways that cause harm.
Find out how
Protecting consumers from excessive CMC fees
We introduced a cap on the fees that claims management companies (CMCs) can charge.
What we did