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Consumer credit firms

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Coronavirus (Covid-19)

Information for firms on coronavirus response

Including the SM&CR, regulatory change, impact on customers and operational resilience.

Support for credit card, overdraft and personal loans customers

Support for users of these consumer credit products if they are still experiencing temporary payment difficulties due to coronavirus.

Support for motor finance and high-cost credit customers

Temporary measures covering motor finance and high cost credit agreements including: high-cost short-term credit (including payday loans), buy-now pay-later, rent-to-own and pawnbroking.

In this section

Tasks for regulated firms

Your business

Your customers

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Financial Services Register

Gabriel

Connect

Handbook

Annual fees: online invoices

Authorisation: new to regulation

Overview of the sector

In our 2020/21 business plan we commit to making the consumer credit market work better.

Other information on the consumer credit sector

Portfolio letters

Consumer credit – the customer journey

We are committed to ensuring the consumer credit market works well and meets customers’ needs, so we have created 4 short videos that explain some of the key things we expect firms to do:

These videos are primarily aimed at consumer credit lenders and brokers, but will also be helpful to all firms operating in the consumer credit market.

In focus

Changes for consumer credit firms post-Brexit

From 1 June 2021, there will be changes for firms subject to regulations 8, 10 and 11 of the Disclosure Regulations 2010.

Unsecured credit market review

Woolard Review on how regulation can better support a healthy market

Relending by high-cost lenders

We highlight concerns when credit firms allow repeat borrowing.

Peer-to-peer lending

Read our package of new rules and guidance to improve standards in the sector.