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Consumer credit firms

How to apply for authorisation and what regulated firms need to do

Quick links


Consumer Duty

Our new Duty sets higher and clearer standards of consumer protection across financial services, and requires firms to put their customers’ needs first.
How your firm can implement it

Supervisory correspondence

Find out how we communicate to the retail lending firms we supervise

Consumer Duty

Find out how the Consumer Duty applies to consumer credit firms

Video guides with our expectations for firms

Why treating customers fairly should be at the heart of your business
Treating customers fairly

The products and services you sell and minimising the risk of customer harm
Product development and marketing

The information you need to give customers when selling your products
Sales and advice

What your firm is required to do under our rules and our expectations of your firm
Ongoing service and end of agreement