Coronavirus (Covid-19)

Information for firms on coronavirus response

Including the SM&CR, regulatory change, impact on customers and operational resilience.
Information for firms on coronavirus response

Support for credit card, overdraft and personal loans customers

Support for users of these consumer credit products if they are still experiencing temporary payment difficulties due to coronavirus.
Support for credit card, overdraft and personal loans customers

Support for motor finance and high-cost credit customers

Temporary measures covering motor finance and high cost credit agreements including: high-cost short-term credit (including payday loans), buy-now pay-later, rent-to-own and pawnbroking.
Support for motor finance and high-cost credit customers

Consumer credit – the customer journey

We are committed to ensuring the consumer credit market works well and meets customers’ needs, so we have created 4 short videos that explain some of the key things we expect firms to do:

These videos are primarily aimed at consumer credit lenders and brokers, but will also be helpful to all firms operating in the consumer credit market.

In focus

Changes for consumer credit firms post-Brexit

From 1 June 2021, there will be changes for firms subject to regulations 8, 10 and 11 of the Disclosure Regulations 2010.
Changes for consumer credit firms post-Brexit

Unsecured credit market review

Woolard Review on how regulation can better support a healthy market
Unsecured credit market review

Relending by high-cost lenders

We highlight concerns when credit firms allow repeat borrowing.
Relending by high-cost lenders

Peer-to-peer lending

Read our package of new rules and guidance to improve standards in the sector.
Peer-to-peer lending