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Consumer credit firms
Coronavirus (Covid-19)
Information for firms on coronavirus response
Including the SM&CR, regulatory change, impact on customers and operational resilience.
In this section
Tasks for regulated firms
Your business
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Whistleblowing
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SM&CR
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Appointed representatives and principals
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Our approach to supervision
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Staff incentives, remuneration and performance management
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Training and competence
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Financial crime
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Protecting your business from financial crime
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Money laundering and terrorist financing
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Culture and governance
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Outsourcing and operational resilience
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Useful guides for credit firms
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Review of CCA retained provisions
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Credit broking rules
Your customers
Overview of the sector
In our 2020/21 business plan we commit to making the consumer credit market work better.
Other information on the consumer credit sector
- Retail lending - sector view (pdf)
- Ongoing work in the consumer credit sector
- The consumer credit landscape
- Consumer credit - 4 years of FCA regulation
Portfolio letters
Consumer credit – the customer journey
We are committed to ensuring the consumer credit market works well and meets customers’ needs, so we have created 4 short videos that explain some of the key things we expect firms to do:
- Treating customers fairly
- Product development and marketing
- Sales and advice
- Ongoing service and end of agreement
These videos are primarily aimed at consumer credit lenders and brokers, but will also be helpful to all firms operating in the consumer credit market.