Bookmark
Consumer credit firms
In this section
New to regulation
Your business
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Consumer credit reporting
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Information sheets
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Credit broking rules
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Rent to Own
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Debt management firms and authorisation
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Limitations on debt permissions
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Financial promotions and adverts
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Unfair contract terms
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Fair treatment of customers
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Sector research: logbook loans
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Sector research: debt management
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Client money and assets
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Financial crime
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Money laundering and terrorist financing
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Outsourcing and operational resilience
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Whistleblowing
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Culture and governance
Tasks for regulated firms
Coronavirus – Temporary financial relief for customers
Support for motor finance and high-cost credit customers
Temporary measures covering motor finance and high cost credit agreements including: high-cost short-term credit (including payday loans), buy-now pay-later, rent-to-own and pawnbroking.
High-cost credit
CP19/18: Overdraft Pricing and Competition Remedies
This paper sets out further proposals on overdrafts as part of our review of high-cost credit. It should be read alongside PS19/16 High-cost Credit Review: Overdraft policy statement and CP18/42.
PS19/16: High-Cost Credit Review: Overdraft policy statement
These are the final rules we are introducing to reform the overdraft market.
Consumer credit – the customer journey
We are committed to ensuring the consumer credit market works well and meets customers’ needs so we have created 4 short videos that explain some of the key things we expect firms to do:
- Treating customers fairly
- Product development and marketing
- Sales and advice
- Ongoing service and end of agreement
These videos are primarily aimed at consumer credit lenders and brokers, but will also be helpful to all firms operating in the consumer credit market.
In focus
High-cost credit and consumer credit
We summarise the action we have taken to protect consumers since we took on the regulation of consumer credit in 2014.
Predicting who will suffer financial distress
We look at the prevalence of financial distress and how it relates to consumer credit use