Consumer credit firms
In this section
New to regulation
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Apply for authorisation
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How we assess applications for full permission
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Apply for authorisation: video guides
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Jargon buster
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Interim permission
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Authorisation application fees
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Exemptions from authorisation: consumer credit
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Regulated activities
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Useful guides for credit firms
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Your obligations - credit firms
Your business
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Consumer credit reporting
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Information sheets
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Credit broking rules
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Rent to Own
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Debt management firms and authorisation
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Limitations on debt permissions
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Financial promotions and adverts
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Unfair contract terms
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Fair treatment of customers
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Sector research: logbook loans
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Sector research: debt management
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Client money and assets
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Financial crime
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Money laundering and terrorist financing
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Whistleblowing
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Culture and governance
Tasks for regulated firms
High-cost credit
CP18/42: High-Cost Credit Review: Overdrafts consultation paper and policy statement
This paper sets out our proposals to radically reform the ways banks and building societies charge for overdrafts. It also sets out the rules we have made to address low awareness and engagement in this market.
CP18/43: High-Cost Credit Review: Feedback on CP18/12 with final rules and guidance and consultation on Buy Now Pay Later offers
As part of our review of high-cost credit products, we have published our feedback to CP18/12 and final rules and guidance in relation to home-collected credit, catalogue credit and store cards.
Consumer credit – the customer journey
We are committed to ensuring the consumer credit market works well and meets customers’ needs so we have created 4 short videos that explain some of the key things we expect firms to do:
- Treating customers fairly
- Product development and marketing
- Sales and advice
- Ongoing service and end of agreement
These videos are primarily aimed at consumer credit lenders and brokers, but will also be helpful to all firms operating in the consumer credit market.