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Consumer Duty

Our new Duty sets higher and clearer standards of consumer protection across financial services, and requires firms to put their customers’ needs first.

Final rules & guidance

Latest news and publications

Consumer Duty: Not once and done

Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps webinar, 1 November 2023
Read the speech

Consumer Duty webinar: The next steps

Join our webinar on 6 December to understand our expectations now the Duty is in force.

June 2023: One month to go for the Consumer Duty

We highlight key questions firms could ask themselves to make sure they're on track.
10 questions for firms

May 2023: Findings from our review of fair value frameworks

Good and poor practice

Key milestones

Steps in the introduction of the new rules:


27 July 2022

Final rules and guidance published


31 October 2022

Firms agree implementation plans


30 April 2023

Manufacturers complete reviews to meet the outcome rules


31 July 2023

Rules start for open products/services


31 July 2024

Rules start for closed products/services