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Consumer Duty resources
Information and resources to help firms implement and embed the new rules and more on how we're using the Duty to improve outcomes for consumers.
Latest news and publications
December 2023: Consumer Duty – The next steps
Watch our webinar to understand our expectations now the Duty is in force.
Watch on-demand
November 2023: Consumer Duty – Not once and done
Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps webinar, 1 November 2023
Read the speech
June 2023: One month to go for the Consumer Duty
We highlight key questions firms could ask themselves to make sure they're on track.
10 questions for firms
Key milestones
Steps in the introduction of the new rules:
1
27 July 2022
Final rules and guidance published
2
31 October 2022
Firms agree implementation plans
3
30 April 2023
Manufacturers complete reviews to meet the outcome rules
4
31 July 2023
Rules start for open products/services
5
31 July 2024
Rules start for closed products/services
Firm communications
We set out our expectations for implementation to firms.
Portfolio and sector letters