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/publications/policy-statements/ps22-9-new-consumer-duty

Consumer Duty

Our new Duty sets higher and clearer standards of consumer protection across financial services, and requires firms to put their customers’ needs first.

Final rules & guidance

Latest news and publications

December 2023: Consumer Duty – The next steps

Watch our webinar to understand our expectations now the Duty is in force.
Watch on-demand

November 2023: Consumer Duty – Not once and done

Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps webinar, 1 November 2023
Read the speech

June 2023: One month to go for the Consumer Duty

We highlight key questions firms could ask themselves to make sure they're on track.
10 questions for firms

May 2023: Findings from our review of fair value frameworks

Good and poor practice

Key milestones

Steps in the introduction of the new rules:

1

27 July 2022

Final rules and guidance published

2

31 October 2022

Firms agree implementation plans

3

30 April 2023

Manufacturers complete reviews to meet the outcome rules

4

31 July 2023

Rules start for open products/services

5

31 July 2024

Rules start for closed products/services