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Consumer Duty resources
Information and resources to help firms implement and embed the new rules and more on how we're using the Duty to improve outcomes for consumers.
Latest news and publications
March 2025: Consumer Duty review of requirements - feedback and next steps
Read the next steps to our review of requirements following the introduction of the Consumer Duty
Read the feedback statement
March 2025: Firms' treatment of customers in vulnerable circumstances
Read our review and good practice findings on how firms are supporting customers in vulnerable circumstances.
Read the review
March 2025: Consumer Support Outcome: good practices and areas for improvement
Our review into firms’ approaches to the consumer support outcome of the Duty.
Read more
December 2024: Consumer Duty Board Reports: Good and Poor practice
Our review of firms’ approaches to completing the first annual Consumer Duty Board report
Read more
December 2024: Complaints and root cause analysis: Good and Poor practice
Our review of firms’ approaches to complaints and root cause analysis
Read more
Key milestones
Steps in the introduction of the new rules:
1
27 July 2022
Final rules and guidance published
2
31 October 2022
Firms agree implementation plans
3
30 April 2023
Manufacturers complete reviews to meet the outcome rules
4
31 July 2023
Rules start for open products/services
5
31 July 2024
Rules start for closed products/services
Firm communications
We set out our expectations for implementation to firms.
Portfolio and sector letters