No header

/publications/policy-statements/ps22-9-new-consumer-duty

Consumer Duty

The Duty sets high standards of consumer protection across financial services, and requires firms to put their customers' needs first.

Final rules & guidance

Latest news and publications

September 2024: Price and Value Outcome: Good and Poor Practice update

Insights from the first year of the implementation of the price and value outcome.
Read more

July 2024: Taking the leap on the Consumer Duty

Speech by Sheldon Mills delivered at our Consumer Duty: 1 year on event.
Read the speech

May 2024: Dear CEO letters - closed products and services

Our Dear CEO letters set out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.
Read more

February 2024: Consumer Duty - good practice and areas for improvement

Examples of the positive behaviours and changes we have seen firms make, and areas for improvement.
Read more

Key milestones

Steps in the introduction of the new rules:

1

27 July 2022

Final rules and guidance published

2

31 October 2022

Firms agree implementation plans

3

30 April 2023

Manufacturers complete reviews to meet the outcome rules

4

31 July 2023

Rules start for open products/services

5

31 July 2024

Rules start for closed products/services