Accessibility statement

This accessibility statement applies to content published on www.fca.org.uk. It does not apply to content on subdomains (for example register.fca.org.uk or handbook.fca.org.uk).

This website is run by the Financial Conduct Authority (FCA). We have designed it to be used by as many people as possible. The text should be clear and simple to understand.

You should be able to:

  • zoom in up to 400% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some pages and document attachments are not clearly written
  • some images do not have good alternative text
  • some PDF documents are not fully accessible
  • some error messages are not clearly associated with form controls

We will update the statement when issues are fixed.

How to request content in an accessible format

If you need information on this website in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need – for example large print, braille or audio

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

If you contact us with a complaint and you are not happy with the response you can contact the Equality Advisory and Support Service.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

Technical information about this website’s accessibility

The FCA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

We list the content that is not accessible below with details of where it fails the success criteria. 

  • A small number of pages have content in different languages where we have not identified the language. This fails WCAG 2.1A 3.1.1 A success criterion (Language of Page). 
  • A few elements do not have visible focus when used by keyboard only, which fails WCAG 2.1AA 2.47 success criteria (Focus Visible).
  • Error messages on some forms are unclear or lack clear association with particular form controls. This fails WCAG 2.1A 3.3.1 success criteria (Error Identification).
  • Guidance has been created to help the FCA understand the requirements for captions for all new videos. This is related to WCAG 2.1A success criteria 1.2.2 (Captions (Prerecorded)).
  • Some images do not have an appropriate text alternative. This fails WCAG 2.1A success criteria 1.1.1 (non-text content).

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was and is being tested for compliance with WCAG 2.1 A and AA standards. We carry out testing internally using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

We also carry out regular accessibility testing using independent external suppliers. 

What we’re doing to improve accessibility

We are fixing the issues for each area listed above. We will update this page when issues are fixed.

We include accessibility acceptance criteria when developing new components.

This statement was prepared on 21 September 2020. It replaces the statement first published on 15 April 2014.

Page updates

11/11/2020: Link changed

17/01/2020: Information added Plain Language Commission accreditation