We’re working to make as accessible as possible for users. To help us, we follow guidelines recommended by the Royal National Institute of Blind People (RNIB) and World Wide Web Consortium’s web access initiative.

The site has an annual accessibility audit run by an external company, and we test to ‘AA’ standards.

We aim for to be compatible with recent versions of commonly used:

  • screenreaders (such as Jaws)
  • speech recognition software
  • browser screen magnifiers
  • speech and other assistive technology built into computer and smartphone operating systems

Get help to customise your settings

The BBC’s My Web My Way provides detailed information on how to change browser and computer settings to suit you.

Plain language

The Plain Language Commission has awarded a clear English standard for its clarity and ease of use. The award means the site ‘is highly accessible, broadly equivalent to W3C standard’.

Plain Language Commission clear English standard

Portable document format (PDF) files

Documents on our website are published in PDF format. To access them you need Adobe Acrobat Reader software which is available free of charge from the Adobe website.

Alternative formats

All our publications are available to download online. If you would like an alternative format, please call 020 7066 7948, email [email protected] or write to Editorial and Digital team, Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN.

Coding standards

We use XHTML code to write our website and CSS to style it.


Please leave feedback if you have trouble using Your feedback helps us make improvements.

Page updates

17/01/2020: Information added Plain Language Commission accreditation