- how to complain about a financial product or service
- watch out for fake FCA emails, letters and phone calls
- find out which firms to avoid
- be Scamsmart
You can check our Financial Services Register to make sure a firm or individual is authorised and has permission for the service it’s offering you. You’ll also be able to find contact details for authorised firms (such as your bank or insurance company).
- 0800 111 6768 (freephone)
- 0300 500 8082 (from the UK)
- +44 207 066 1000 (from abroad)
- (18001) 0207 066 1000 (next generation text relay)
We’re open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.
You may record voice calls for your own use, but recordings mustn’t be published or shared with any third party without our consent.
When you submit our contact form, you'll receive an email with some helpful guidance as well as details about what we can and can’t help with. Please check your spam folder if you don’t receive this.
Depending on what you report, we may contact you if we need more information or have any guidance that isn't covered in our initial email.
Our accessibility services
We can provide information in different formats, such as audio recordings, large print, or spoken communication. Call us and we’ll do our best to help.
We also translate some of our most popular pages into Welsh, but get in touch if you need information in another language.
Find out more about how we can adapt our service to support you.
To access the contact form, you’ll need an up-to-date version of internet browsers like Chrome, Microsoft Edge, Safari, Firefox or Opera.
Find answers to your most frequently asked questions
If you’ve received an email from us and want to check it’s genuine, please email [email protected] attaching a copy of the email. We will aim to respond to you within 2 working days. Find out more about fake FCA emails, letters and phone calls.
- 0300 500 0597 from the UK
- +44 207 066 1000 from abroad
We are open Monday, Tuesday, Wednesday and Friday 9am to 5pm, and Thursday 9.45am to 5pm.
If you have already contacted us about a topic or issue, please have your case reference number ready to give us. If you have a firm reference number, please also have this to hand.
For systems or applications queries, please call us during our opening hours as we may need to authenticate you.
Firms can also email us at [email protected].
Note: to access the contact form or web chat, and some FCA systems like Connect, you will need a current or recent version of internet browsers like Chrome, Microsoft Edge, Safari, Firefox or Opera.
Write to us
Head Office: Financial Conduct Authority, 12 Endeavour Square, London E20 1JN.
Other contact information
- Primary market functions
- Press office (media centre)
- Requests for letters of goodstanding
- Complain about us, the PRA and the Bank of England
- Website feedback