Contact us

Consumers (and people representing consumers)

Call us on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.

If you have contacted us before about a topic or issue, please have your case reference number ready to give us.

If you are trying to reach your product or service provider, we will not be able to help you. Please check your documents for the right contact number of the firm you are trying to reach.

Popular consumer queries
How to complain Find the details of an authorised firm
See if a firm is authorised Avoid these unauthorised firms
Report a scam to us Report an unfair contract term to us
Unauthorised payments: your rights Fake FCA communications

Contact form

Ask us a question

Consumer web chat

 

Note: to access the contact form or web chat from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.

Consumers can also email us at [email protected].

Firms (including consumer credit firms and people representing a firm)

Call us on 0300 500 0597 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 9am to 5pm, and Thursday 9:45am to 5pm.

Outside these hours you can call us if your firm is experiencing an issue of strategic importance, such as if your firm is:

  • about to, or is considering, entering an insolvency procedure
  • experiencing an issue which could have a significant adverse impact on its reputation eg is likely to be in the press
  • experiencing a material incident which could affect your ability to provide adequate services to your customers eg a cyber attack or severe system failure

For systems or applications queries, please call us during our opening hours as we may need to authenticate you.

If you have already contacted us about a topic or issue, please have your case reference number ready to give us. If you have a firm reference number, please also have this to hand.

 
Popular firm queries
Accessing Connect Submitting your returns
Authorisation Appointed representatives
MiFID II PSD2
IDD Consumer credit

Regulated firms on Connect

Contact us on Connect

Non-regulated firms contact form

Ask us a question

Firms can also email us at [email protected].

Note: to access the contact form or web chat, and some FCA systems like Connect, from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.

Other contact information

Head Office: 25 The North Colonnade, London E14 5HS. Find out how to find us.
Switchboard: +44 (0)20 7066 1000 
Company no. 01920623

International regulator contacts

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