Contact us

Consumers (and people representing consumers)

Call us on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.

Contact form

Ask us a question

Consumer web chat

 

Note: to access the contact form or web chat from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.

Consumers can also email us at consumer.queries@fca.org.uk.

Popular consumer queries
How to complain See if a firm is authorised
Unauthorised payments: your rights Avoid these unauthorised firms
Report a scam to us Fake FCA communications

Firms (including consumer credit firms and people representing a firm)

Call us on 0300 500 0597 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 9am to 5pm, and Thursday 9.45am to 5pm.

For systems or applications queries, please call us as we may need to authenticate you.

Regulated firms on Connect

Contact us on Connect

Non-regulated firms contact form

Ask us a question

Firms can also email us at firm.queries@fca.org.uk.

Note: to access the contact form or web chat, and some FCA systems like Connect, from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.

Popular firm queries
Submit your consumer credit returns Authorisation applications
RMAR reporting Consumer credit

Other contact information

Head Office: 25 The North Colonnade, London E14 5HS. Find out how to find us.
Switchboard: +44 (0)20 7066 1000 
Company no. 01920623

International regulator contacts

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