Contact us

Consumers (and people representing consumers)

If you are trying to reach your product or service provider, we won’t be able to help you. Their contact details can be found on your documentation or on the FS Register.

Call us

• 0800 111 6768 (freephone)
• 0300 500 8082 (from the UK)
• +44 207 066 1000 (from abroad)

Calls using next generation text relay, please call us on (18001) 0207 066 1000.

We’re open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.

Please be advised of our opening hours across the Spring bank holiday weekend. 

Consumer Helpline

Weds 1st June – 8am – 6pm
Thurs 2nd June – Closed 
Fri 3rd June – Closed 
Sat 4th April - 9am - 1pm
Sun 5th April - Closed
Mon 6th April – 8am – 6pm
Tues 7th April - 8am - 6pm

If you have contacted us before about a topic or issue, please have your case reference number ready to give us.

Please note, while it's not illegal for you to capture and record voice calls for your own use, such recordings must not be published or shared with any third party without our consent.

Contact form

If you use our contact form, it will take up to 3 working days for you to receive a response. If your query is urgent, please call us.

If you need information in a different format, such as an audio recording, large print, or spoken rather than written communication, please call us and we will do our best to help. Find out more about how we provide support.  

Consumer web chat

Note: to access the contact form or web chat, you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.

Firms (and people representing firms)

Including consumer credit firms.

If you’ve received an email from us and want to check it’s genuine, please email [email protected] attaching a copy of the email. We will aim to respond to you within 2 working days. Find out more about fake FCA emails, letters and phone calls.

Call us

• 0300 500 0597 from the UK
• +44 207 066 1000 from abroad

We are open Monday, Tuesday, Wednesday and Friday 9am to 5pm, and Thursday 9.45am to 5pm.

Please be advised of our opening hours across the Spring bank holiday weekend. 

Firm Helpline

Weds 1st June – 9am – 5pm
Thurs 2nd June – Closed 
Fri 3rd June – Closed 
Sat 4th April - Closed
Sun 5th April - Closed
Mon 6th April – 9am – 5pm 
Tues 7th April - 9am - 5pm
 

If you have already contacted us about a topic or issue, please have your case reference number ready to give us. If you have a firm reference number, please also have this to hand.

For systems or applications queries, please call us during our opening hours as we may need to authenticate you.

Contact form

Firms can also email us at [email protected].

Note: to access the contact form or web chat, and some FCA systems like Connect, you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.

Write to us

During the current coronavirus situation, we encourage you to get in touch via email as, due to changing working patterns, we may not be able to receive letters via traditional post. Please use [email protected] or use our contact form.

Head Office: 12 Endeavour Square, London E20 1JN. How to find us.
Switchboard: +44 (0)20 7066 1000
Company no. 01920623

Other contact information

• Primary market functions
• Press office (media centre)
• Events
• Whistleblowing
• Requests for letters of goodstanding
• Complain about us, the PRA and the Bank of England
• Website feedback

International regulator contacts

• International queries about enforcement cases
• International queries about supervisory matters