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First published: 25/04/2016 Last updated: 21/08/2019
Please be aware that if you're contacting us in relation to a PPI query that the deadline for making these complaints is the 29th August 2019. If you contact us via letter / web form or email and we receive it on or after the 27th August you may not be guaranteed a response before the PPI complaints deadline passes on the 29th August. Please call our PPI help line number (0800 101 8800 or if calling from abroad +44(0)121 3680 936, Textphone: 18001 01434 372 580)

Consumers (and people representing consumers)

Call us on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. Calls using next generation text relay, please call us on (18001) 0207 066 1000. 

We are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm. 

If you have contacted us before about a topic or issue, please have your case reference number ready to give us.

If you are trying to reach your product or service provider, we will not be able to help you. Please check your documents for the right contact number of the firm you are trying to reach.

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Contact form

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Consumer web chat

 

Note: to access the contact form or web chat from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.

Consumers can also email us at [email protected]

Firms (including consumer credit firms and people representing a firm)

Call us on 0300 500 0597 from the UK, or +44 207 066 1000 from abroad. We are open Monday, Tuesday, Wednesday and Friday 9am to 5pm, and Thursday 9.45am to 5pm.

If you have already contacted us about a topic or issue, please have your case reference number ready to give us. If you have a firm reference number, please also have this to hand.

For systems or applications queries, please call us during our opening hours as we may need to authenticate you.

 
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Non-regulated firms contact form

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Firms can also email us at [email protected]

Note: to access the contact form or web chat, and some FCA systems like Connect, from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.

Other contact information

Head Office: 12 Endeavour Square, London, E20 1JN. Find out how to find us.
Switchboard: +44 (0)20 7066 1000 
Company no. 01920623

International regulator contacts

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