Consumers (and people representing consumers)
Call us on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.
If you have contacted us before about a topic or issue, please have your case reference number ready to give us.
If you are trying to reach your product or service provider, we will not be able to help you. Please check your documents for the right contact number of the firm you are trying to reach.
Contact form
Consumer web chat
Note: to access the contact form or web chat from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.
Consumers can also email us at [email protected].
Firms (including consumer credit firms and people representing a firm)
Call us on 0300 500 0597 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 9am to 5pm, and Thursday 9:45am to 5pm.
Outside these hours you can call us if your firm is experiencing an issue of strategic importance, such as if your firm is:
- about to, or is considering, entering an insolvency procedure
- experiencing an issue which could have a significant adverse impact on its reputation eg is likely to be in the press
- experiencing a material incident which could affect your ability to provide adequate services to your customers eg a cyber attack or severe system failure
For systems or applications queries, please call us during our opening hours as we may need to authenticate you.
If you have already contacted us about a topic or issue, please have your case reference number ready to give us. If you have a firm reference number, please also have this to hand.
| Popular firm queries | |
|---|---|
| Accessing Connect | Submitting your returns |
| Authorisation | Appointed representatives |
| MiFID II | PSD2 |
| IDD | Consumer credit |
Regulated firms on Connect
Non-regulated firms contact form
Firms can also email us at [email protected].
Note: to access the contact form or web chat, and some FCA systems like Connect, from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.
Other contact information
Head Office: 25 The North Colonnade, London E14 5HS. Find out how to find us.
Switchboard: +44 (0)20 7066 1000
Company no. 01920623
- UK Listing Authority
- FCA press office (media centre)
- FCA events
- requests for letters of goodstanding
- complain about us, the PRA and the Bank of England
- website feedback