Consumers (and people representing consumers)
Call us on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.
If you have contacted us before about a topic or issue, please have your case reference number ready to give us.
Contact form
Consumer web chat
Note: to access the contact form or web chat from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.
Consumers can also email us at [email protected].
| How to complain | See if a firm is authorised |
| Unauthorised payments: your rights | Avoid these unauthorised firms |
| Report a scam to us | Fake FCA communications |
Firms (including consumer credit firms and people representing a firm)
Call us on 0300 500 0597 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 9am to 5pm, and Thursday 9:45am to 5pm.
For systems or applications queries, please call us as we may need to authenticate you.
If you have contacted us before about a topic or issue, please have your case reference number ready to give us. If you have a firm reference number, please also have this to hand.
Regulated firms on Connect
Non-regulated firms contact form
Firms can also email us at [email protected].
Note: to access the contact form or web chat, and some FCA systems like Connect, from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.
| Submit your consumer credit returns | Authorisation applications |
| RMAR reporting | Consumer credit |
Other contact information
Head Office: 25 The North Colonnade, London E14 5HS. Find out how to find us.
Switchboard: +44 (0)20 7066 1000
Company no. 01920623
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