Consumers (and people representing consumers)
Call us on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.
Contact form
Consumer web chat
Note: to access the contact form or web chat from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.
Consumers can also email us at consumer.queries@fca.org.uk.
| How to complain | See if a firm is authorised |
| Unauthorised payments: your rights | Avoid these unauthorised firms |
| Report a scam to us | Fake FCA communications |
Firms (including consumer credit firms and people representing a firm)
Call us on 0300 500 0597 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 9am to 5pm, and Thursday 9.45am to 5pm.
For systems or applications queries, please call us as we may need to authenticate you.
Regulated firms on Connect
Non-regulated firms contact form
Firms can also email us at firm.queries@fca.org.uk.
Note: to access the contact form or web chat, and some FCA systems like Connect, from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.
| Submit your consumer credit returns | Authorisation applications |
| RMAR reporting | Consumer credit |
Other contact information
Head Office: 25 The North Colonnade, London E14 5HS. Find out how to find us.
Switchboard: +44 (0)20 7066 1000
Company no. 01920623
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