Current account services providers' links

Tables of providers’ website links and API locations for information about current account services for each brand.

Personal Current Accounts

Brand Website API (application programming interface) if available
B https://www.youandb.co.uk/current-account-and-savings/services

 

Bank of Ireland https://www.bankofirelanduk.com/personal/fca-service-quality-metrics/ https://openapi.bankofireland.com/open-banking/v1.0/fca-service-metrics/pca
 
Bank of Scotland

https://www.bankofscotland.co.uk/bankaccounts/personal-service-quality-information/

https://api.bankofscotland.co.uk/open-banking/v1.0/fca-service-metrics/pca
Barclays www.barclays.co.uk/important-information/service-quality-information/

https://atlas.api.barclays/open-banking/v1.0/fca-service-metrics/pca

cahoot https://www.cahoot.com/service-quality-information   
Chelsea Building Society https://www.thechelsea.co.uk/help/payment-guidance/payment-account-services.html  
Clydesdale Bank https://secure.cbonline.co.uk/personal/current-accounts/current-account-services/Services  
The Co-operative Bank

https://www.co-operativebank.co.uk/currentaccounts/personal-current-accounts-service-quality-information

 
Coventry Building Society https://www.coventrybuildingsociety.co.uk/consumer/savings-accounts/closed-accounts/everyday-money/service-information.html https://developer.coventrybuildingsociety.co.uk
Danske Bank https://danskebank.co.uk/personal/fca-tables-of-information https://obp-data.danskebank.com/open-banking/v1.0/fca-service-metrics/pca
first direct www.firstdirect.com/1/2/service-quality/information https://api.hsbc.com/open-banking/v1.0/fca-service-metrics/pca
First Trust Bank https://firsttrustbank.co.uk/our-products/current-accounts/service-quality-information https://openapi.firsttrustbank.co.uk/open-banking/v1.0/fca-service-metrics/pca
Halifax

https://www.halifax.co.uk/bankaccounts/personal-service-quality-information/

https://api.halifax.co.uk/open-banking/v1.0/fca-service-metrics/pca
HSBC UK https://www.hsbc.co.uk/help/SQI/ https://api.hsbc.com/open-banking/v1.0/fca-service-metrics/pca
Intelligent Finance https://www.if.com/personalservicequalityinformation/  
Lloyds Bank https://www.lloydsbank.com/current-accounts/personal-service-quality-information.asp https://api.lloydsbank.com/open-banking/v1.0/fca-service-metrics/pca
M&S Bank https://bank.marksandspencer.com/current-accounts/service-quality-information/ https://api.hsbc.com/open-banking/v1.0/fca-service-metrics/pca
Metro Bank https://www.metrobankonline.co.uk/personalstandingdata  
Monzo Bank https://monzo.com/information-about-current-account-services/ https://api.monzo.com/basic-information
Nationwide Building Society http://nationwide.co.uk/support/support-articles/important-information/service-quality https://openapi.nationwide.co.uk/open-banking/v1.0/fca-service-metrics/pca
NatWest natwest.com/servicemeasures-personal https://openapi.natwest.com/open-banking/v1.0/fca-service-metrics/pca
Royal Bank of Scotland rbs.co.uk/servicemeasures-personal https://openapi.rbs.co.uk/open-banking/v1.0/fca-service-metrics/pca
Santander www.santander.co.uk/personal/support/customer-support/service-quality-metrics https://openbanking.santander.co.uk/sanuk/external/open-banking/v1.0/fca-service-metrics/pca
Smile www.smile.co.uk/currentaccounts/personal-current-accounts-service-quality-information  
Starling Bank https://www.starlingbank.com/current-account/service-information/ https://www.starlingbank.com/open-banking/v1.0/fca-service-metrics/pca
Tesco Bank www.tescobank.com/current-accounts/useful-information/  
TSB https://www.tsb.co.uk/help-and-support/current-accounts/service-quality  
Ulster Bank ulsterbank.co.uk/servicemeasures-personal https://openapi.ulsterbank.co.uk/open-banking/v1.0/fca-service-metrics/pca
Virgin Money https://uk.virginmoney.com/virgin/downloads/information-on-current-accounts.pdf  
Yorkshire Bank  https://secure.ybonline.co.uk/personal/current-accounts/current-account-services/Services/  
Yorkshire Building Society

https://www.ybs.co.uk/help/payment-guidance/payment-account-services.html

 

Data underlying the service quality surveys required by the CMA of personal and small business customers can be accessed via the Open Data API Dashboard.

Business Current Accounts

Brand Website API (application programming interface) if available
AIB https://aibgb.co.uk/our-products/business-current-accounts/service-quality-information

https://openapi.aibgb.co.uk/open-banking/v1.0/fca-service-metrics/bca

Bank of Ireland https://www.bankofirelanduk.com/business/fca-service-quality-metrics/ https://openapi.bankofireland.com/open-banking/v1.0/fca-service-metrics/bca
Bank of Scotland https://business.bankofscotland.co.uk/businessservicequalityinformation.html https://api.bankofscotland.co.uk/open-banking/v1.0/fca-service-metrics/bca
Barclays www.barclays.co.uk/business-banking/important-information/service-quality-information/

https://atlas.api.barclays/open-banking/v1.0/fca-service-metrics/bca

Cater Allen Private Bank https://www.caterallen.co.uk/resources/service-quality-information/   
Clydesdale Bank https://secure.cbonline.co.uk/business/our-products/day-to-day/business-accounts/business-current-account/business-current-account-services/Services/  
The Co-operative Bank http://www.co-operativebank.co.uk/business/products/current-accounts/service-quality-information  
Danske Bank https://danskebank.co.uk/business/fca-tables-of-information https://obp-data.danskebank.com/open-banking/v1.0/fca-service-metrics/bca
First Trust Bank https://firsttrustbank.co.uk/business/our-products/current-accounts/service-quality-information https://openapi.firsttrustbank.co.uk/open-banking/v1.0/fca-service-metrics/bca
Handelsbanken PLC  https://www.handelsbanken.co.uk/fcaservicemetrics  
HSBC UK https://www.business.hsbc.uk/financial-conduct-authority https://api.hsbc.com/open-banking/v1.0/fca-service-metrics/bca
Lloyds Bank

https://www.lloydsbank.com/business/businessservicequalityinformation.asp

https://api.lloydsbank.com/open-banking/v1.0/fca-service-metrics/bca
Metro Bank

https://www.metrobankonline.co.uk/business/current-accounts/needsbased/information-about-our-business-current-account-services/

 
NatWest natwest.com/servicemeasures-business https://openapi.natwest.com/open-banking/v1.0/fca-service-metrics/bca
Royal Bank of Scotland rbs.co.uk/servicemeasures-business
 
https://openapi.rbs.co.uk/open-banking/v1.0/fca-service-metrics/bca
Santander www.santander.co.uk/info/business-service-quality-information https://openbanking.santander.co.uk/sanuk/external/open-banking/v1.0/fca-service-metrics/bca
Starling Bank https://www.starlingbank.com/business-account/service-information/ https://www.starlingbank.com/open-banking/v1.0/fca-service-metrics/bca
TSB https://www.tsb.co.uk/help-and-support/business-accounts/service-quality/  
Ulster Bank

ulsterbank.co.uk/servicemeasures-business

https://openapi.ulsterbank.co.uk/open-banking/v1.0/fca-service-metrics/bca
Yorkshire Bank  https://secure.ybonline.co.uk/business/our-products/day-to-day/business-accounts/business-current-account/business-current-account-services/Services/  

Data underlying the service quality surveys required by the CMA of personal and small business customers can be accessed via the Open Data API Dashboard.

Voluntary information about current account services

The main current account providers have agreed to publish information about the additional services they offer all customers, including those in potentially vulnerable circumstances.

The table below gives the link(s) to each provider’s information on the support available to customers experiencing money worries, dealing with a major life event, wanting help to manage day-to-day money better, or who have a disability or physical or mental health condition.

Brand Website
AIB https://aibgb.co.uk/our-products/business-current-accounts/supporting-the-needs-of-all-our-customers​​​​​
B

https://www.youandb.co.uk/current-account-and-savings/services/supporting-all-our-customers-cb/

https://www.youandb.co.uk/current-account-and-savings/services/supporting-all-our-customers-yb/

Bank of Ireland

https://www.bankofirelanduk.com/personal/fca-supporting-customer-needs

Bank of Scotland https://www.bankofscotland.co.uk/service-information
Barclays www.barclays.co.uk/important-information/vulnerability-services-information/
Cahoot https://www.cahoot.com/customer-needs-information
Clydesdale Bank https://secure.cbonline.co.uk/personal/current-accounts/current-account-services/supporting-all-our-customers/
The Co-operative Bank https://www.co-operativebank.co.uk/currentaccounts/personal-current-accounts-service-quality-information/supporting-needs-of-our-customers
Coventry Building Society www.coventrybuildingsociety.co.uk/consumer/savings-accounts/closed-accounts/everyday-money/supporting-customer-needs.html
Danske Bank https://danskebank.co.uk/personal/help/supporting-our-customers
first direct https://www1.firstdirect.com/1/2/service-quality/support/
First Trust Bank

https://firsttrustbank.co.uk/our-products/current-accounts/supporting-the-needs-of-all-our-customers

Halifax https://www.halifax.co.uk/service-information
HSBC UK https://www.hsbc.co.uk/help/supporting-customer-needs/
Lloyds Bank

http://www.lloydsbank.com/service-information

M&S Bank bank.marksandspencer.com/current-accounts/supporting-our-customers/
Metro Bank

https://www.metrobankonline.co.uk/bank-accounts/i-want-some-information-about/supporting-the-needs-of-all-our-customers/

Nationwide Building Society https://www.nationwide.co.uk/support/support-articles/important-information/supporting-your-needs ​​​​​​
NatWest https://personal.natwest.com/content/dam/natwest/personal/current-accounts/documents/Voluntary-information-NatWest.pdf
Royal Bank of Scotland https://personal.rbs.co.uk/content/dam/royal_bank_of_scotland/personal/current-accounts/documents/Voluntary-information-Royal-Bank.pdf
Santander www.santander.co.uk/uk/customer-needs-information
Smile https://www.smile.co.uk/currentaccounts/personal-current-accounts-service-quality-information/supporting-needs-of-our-customers
Starling Bank https://www.starlingbank.com/faq/customer-support/
Tesco Bank https://www.tescobank.com/current-accounts/support-current-accounts/
TSB www.tsb.co.uk/supporting-customers
Ulster Bank https://digital.ulsterbank.co.uk/content/dam/Ulster/documents/ni-region/ni-personal-banking-brochures/Voluntary-information-Ulster.pdf
Yorkshire Bank  https://secure.ybonline.co.uk/personal/current-accounts/current-account-services/supporting-all-our-customers/