We publish our complaints data every 6 months, around April and October. We provide firm-specific data for individual firms and aggregate, or total, data at market-level. Explore the latest complaints data.
These data sets include submissions from firms reporting 500 or more complaints within a 6-month period, or firms reporting 1,000 or more complaints in a year. Firms that meet these thresholds are obligated to publish complaints data on their websites. These complaints account for around 98% of all complaints that firms report to us. Please note that where a firm has reported less than 500 complaints, they report less detailed data to us.
Our firm-specific complaints data set is composed of submissions from approximately 290 individual firms reporting either 500 or more complaints within a 6-month period, or 1,000 or more complaints annually. The data is available in 2 formats via 8 sortable tables that can be searched and filtered on at firm-level and a downloadable Excel file that can be filtered by 5 product groups.
Our aggregate (total) market-level complaints data includes 1 or more complaints reported by over 3,000 regulated firms. The data set includes details on the total number of opened complaints, closed complaints, complaints upheld, and the total redress paid by firms for a 6-month period.
H1 means first half of the year (1 January to 30 June).
H2 means second half of the year (1 July to 31 December).
The data provided below was correct at the time of publication. Publication dates are shown below in brackets.