Consumers (and people representing consumers)
See our latest information for consumers on the coronavirus (Covid-19)[1].
If you are looking to contact us to find out if a firm is authorised by us please check the Financial Services Register[2].
For all other queries including impacts of the coronavirus, please contact your product provider, their details can be found on your documentation or on the Financial Services Register[2].
If you need to report a scam or other fraudulent activity please email [email protected]
Call us on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. Calls using next generation text relay, please call us on (18001) 0207 066 1000.
We are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.
If you have contacted us before about a topic or issue, please have your case reference number ready to give us.
If you are trying to reach your product or service provider, we will not be able to help you. Please check your documents for the right contact number of the firm you are trying to reach.
Contact form
Consumer web chat
Note: to access the contact form or web chat from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.
Consumers can also email us at [email protected]
Firms (including consumer credit firms and people representing a firm)
Call us on 0300 500 0597 from the UK, or +44 207 066 1000 from abroad. We are open Monday, Tuesday, Wednesday and Friday 9am to 5pm, and Thursday 9.45am to 5pm.
If you have already contacted us about a topic or issue, please have your case reference number ready to give us. If you have a firm reference number, please also have this to hand.
For systems or applications queries, please call us during our opening hours as we may need to authenticate you.
| Popular firm queries | |
|---|---|
| Accessing Connect[9] | Submitting your returns[10] |
| Authorisation[11] | Appointed representatives[12] |
| MiFID II[13] | PSD2[14] |
| IDD[15] | Consumer credit[16] |
Regulated firms on Connect
Non-regulated firms contact form
Firms can also email us at [email protected]
Note: to access the contact form or web chat, and some FCA systems like Connect[12], from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.
Other contact information
During the current coronavirus situation, we encourage you to write to us via email as, due to changing working patterns in this period, we may not be able to receive letters via traditional post. Please use either [email protected] or [email protected] or see below for more ways to contact us.
Head Office: 12 Endeavour Square, London, E20 1JN. Find out how to find us[18].
Switchboard: +44 (0)20 7066 1000
Company no. 01920623
- FCA primary market functions[19]
- FCA press office (media centre)[20]
- FCA events[21]
- requests for letters of goodstanding[22]
- complain about us, the PRA and the Bank of England[23]
- website feedback[24]