Fake FCA emails, websites, letters and phone calls

Find out about some of the common ways scammers may contact you claiming to be from the FCA.

If you get an email, letter or phone call from someone claiming to work for us, it’s important you consider the possibility that it could be scam. 

Find out how to protect yourself from fake FCA communications or learn how to report a scam to us.

Fake FCA emails

We send emails from addresses ending in: 

  • @fca.org.uk
  • @fcanewsletters.org.uk
  • @fcamail.org.uk

We have measures in place to prevent fraudsters spoofing our email addresses. But fraudsters often use similar email addresses to make emails appear genuine. 

We have received reports of fake emails from several domains, including:

  • @gabriel-FCA.org.uk 
  • @opbas.net and @opbas.uk
  • @fca-eu.com
  • [email protected], [email protected], [email protected], [email protected] (this email asks to complete a survey on our conduct rules and coronavirus)
  • [email protected] (a fake email sent to firms regarding a due diligence request. This email is a clone address. Don’t open the link to the questionnaire in the email. November 2020)
  • fake emails claiming to be from RegData (data collection platform) with the domains rdc-fca.com and rdc-fca.org.uk (February 2021)

You should always delete suspicious emails without opening them.

Fake versions of our websites

Fraudsters may create copies of our websites and change the information. They may change our warnings pages so it looks like scam firms are authorised by us.

These cloned websites can be very convincing, with links and contact information copied from our website.

You can make sure our website is genuine by checking the website address that appears in the address bar at the top of the webpage. It should always begin with: www.fca.org.uk or register.fca.org.uk/s/ for the FS Register.

Be aware that some fake versions of our website will make small changes in the domain name to make them look similar (eg ‘register-fca.org.uk’ instead of the real website ‘register.fca.org.uk’).

Our online systems for firms have web addresses that start with:

Our social media accounts

Fake calls 

Scammers can make our switchboard numbers – 020 7066 1000, 0300 500 8082 and 0800 111 6768 – appear in your caller ID. 

Remember, do not give out any personal information following an incoming call and do not call these people back using the contact details they have provided. 

We do sometimes call consumers in connection with investigations. If this happens and you want to check you are speaking to a genuine FCA employee, please contact our consumer helpline.

Read Ofcom’s guide on how to avoid ‘caller ID spoofing’.  

More information

If you’re concerned about a communication you’ve received, contact our consumer helpline via our webform or call 0800 111 6768.

 

Financial Lives survey

Financial Lives is our comprehensive survey of consumers in the UK.

If you have received a letter from our research partners NatCen (The National Centre for Social Research) inviting you to take part in the Financial Lives survey, know that this is a genuine invite for you to take part in our research. Find out more.

Page updates

18/05/2021: Information changed 'Contact us' information updated.
13/04/2021: Link changed Broken link updated.
05/03/2021: Information added Small update to clarify information under 'fake calls'.
18/02/2021: Editorial amendment Information moved to new parent page on 'fake communications'.
09/02/2021: Information added fake RegData email addresses
30/11/2020: Information added FCA social media accounts
10/11/2020: Information added further fake email address
28/09/2020: Information added Further fake FCA email added
14/09/2020: Information added Second fake OPBAS email address
03/09/2020: Information added Further fake FCA email added

28/05/2020: Information added Further fake FCA emails added

27/05/2020: Information changed Email address added: [email protected]