Report wrongdoing or misconduct in financial services

If you're a firm or professional with information about potential or actual wrongdoing or misconduct in an area of financial services that we regulate, you can report it to us.

In our work, we use information and intelligence from many different sources. The information that we receive from firms and individuals in the financial services industry is valuable and helps us act.

As a firm or professional, we understand that you may have information or concerns about other firms or individuals operating within financial services. This information can be reported to us.

Please note, this is not the correct way to report concerns about your current or previous employer, or if you want to remain anonymous. If you're an individual, you may need to speak to our Whistleblowing team to make sure your report is handled correctly.

Important information

  • If you're an authorised firm reporting issues at your own firm and do not require anonymity please review Sup 15 for details on how to report.
  • If you're a consumer, find out how to contact us.
  • If you share information with us, you must still fulfil any statutory legal requirements (eg under the Proceeds of Crime Act 2002).
  • When reporting concerns about fraud, in addition to sharing what you know with us, you should also report to Action Fraud.
  • If your information comes from a sector where there's another regulator (eg ACCA, HMRC etc), or you're a member of a professional body with concerns about money laundering or terrorist financing, then you should contact your relevant supervisor or professional body supervisor in addition to sharing with us.
  • If your concerns relate to the supervisory conduct of a professional body supervisor, please review the contact options on our OPBAS pages.
  • Find out how to contact us if you’re an auditor or mutual firm.

 

On this page

What to tell us about

If you’re a firm or professional with current or recent specific information about potential or actual wrongdoing or misconduct in an area of financial services that we regulate, you can report your concerns to us.

This will typically be information you’ve learnt through carrying out your professional role or business.

This could be information about:

  • the treatment of a consumer by another firm, or the way a product is being sold
  • wrongdoing or misconduct that may impact the market or UK financial services
  • risks to effective competition
  • potential or actual financial crime
If you want to make a report about a current or previous employer, or if you want to remain anonymous, you may need to speak to our Whistleblowing team. Find out how to make a whistleblowing report

If you're a consumer or authorised firm and you have a general question about your activities, find out how to contact us.

How to make a report

To make a report:

  • click the button 'Ask us a question'
  • select ‘Firms’ 
  • select option 7: ‘Tell us about industry wrongdoing or misconduct’
  • pick one of the 4 options that best fits with the type of information you want to report

You can then provide the detailed information you’re aware of and attach any documents that will help us when reviewing your report.

You don’t have to give us your contact information. However, if you provide us with your email address, you will receive a reference number for your report. If we have your details, we may contact you to discuss your report. 

Ask us a question

What happens next

If you give us your contact information, you will receive an email acknowledgement containing a reference number for your report. You can use this reference number to contact us about your report. 

We will then review your report to see if our teams need to take any further action. Please note that we operate confidentially, so we won’t be able to share any action we take on your report. 

We know that not revealing what action we may have taken can be frustrating. However, we do carefully consider any information you give us, and we value it. 

Even if the information you give us doesn’t result in us taking formal action against a firm, it may help us in future dealings by building up a picture of conduct risk or informing how we develop policy.

Find out more about the information we can share.

Privacy notice

To find out how we use your data, read our privacy notice.