Search results

Showing 1 to 10 of 15811 search results for consumer duty.

1. Consumer Duty

   Focus areas Last modified: 21/02/2024
   Our Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first

2. Consumer Duty sets higher standards for financial services customers

   Consumer rights News stories Published: 31/07/2023 Last modified: 08/09/2023
   The Duty sets higher standards of consumer protection. Find out what this means for you and what you should do if your provider isn’t meeting these standards.

3. Consumer Duty – information for firms

   Tasks for firms Published: 03/10/2022 Last modified: 01/11/2023
   To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.

4. PS22/9: A new Consumer Duty

   Policy statements Published: 27/07/2022 Last modified: 27/07/2022
   We are consulting for a second time on our proposals to set a higher standard of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers.

5. Your rights with financial services

   Consumers Your rights Published: 20/03/2023 Last modified: 31/07/2023
   Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong.

6. One month to go for the Consumer Duty

   News stories Published: 28/06/2023 Last modified: 18/10/2023
   The Consumer Duty comes into force on 31July for new and existing products and services that are open for sale or renewal. Read more about how firms should be preparing.

7. Countdown to the Consumer Duty

   Speeches Published: 10/05/2023 Last modified: 10/05/2023
   Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar

8. Consumer Duty events

   Events Published: 25/09/2022 Last modified: 05/01/2024
   The FCA has run events to help firms understand our expectations for the Consumer Duty and prepare for implementation. Find out about these and watch the webinars.

9. Sign up for Consumer Duty email updates

   Last modified: 07/09/2022
   Sign up for Consumer Duty email updates. First published: 27/07/2022 Last updated: 07/09/2022. ... If you'd like to stay up to date on our activity and upcoming industry events on the Consumer Duty, sign up to receive email updates.

10. Consumer Duty resources

    Tasks for firms Published: 01/11/2023 Last modified: 21/02/2024
    Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.