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Showing 1 to 10 of 758 search results for introduction of the Consumer Duty.

1. Consumer Duty resources

   Tasks for firms Published: 01/11/2023 Last modified: 21/02/2024
   Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.

2. Consumer Duty: the art of the possible in a year

   Speeches Published: 20/02/2024 Last modified: 20/02/2024
   Speech by Sheldon Mills, FCA Executive Director of Consumers & Competition on the Consumer Duty at KPMG.

3. Consumer Duty

   Focus areas Last modified: 21/02/2024
   Our Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first

4. Countdown to the Consumer Duty

   Speeches Published: 10/05/2023 Last modified: 10/05/2023
   Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar

5. Duty calls: Future-proofing finance for everyone

   Press Releases Published: 28/12/2023 Last modified: 03/01/2024
   Now into the second year of its 3-year strategy, FCA outlines some key achievements and milestones from the last 12 months.

6. CP21/13: A new Consumer Duty

   Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
   We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

7. Consumer Duty events

   Events Published: 25/09/2022 Last modified: 05/01/2024
   The FCA has run events to help firms understand our expectations for the Consumer Duty and prepare for implementation. Find out about these and watch the webinars.

8. FCA requests information from firms about delivery of their ongoing advice services and the Consumer Duty

   Statements Published: 15/02/2024 Last modified: 15/02/2024
   FCA is collecting this information to assess what, if any, further regulatory work it may undertake in this area.

9. Financial Lives survey highlights importance of the FCA’s Consumer Duty

   Press Releases Published: 26/07/2023 Last modified: 26/07/2023
   The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from

10. Consumer Duty – information for firms

    Tasks for firms Published: 03/10/2022 Last modified: 01/11/2023
    To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.