Firm details

Firm details are the basic facts we hold about your firm. They're published on the Financial Services Register and you must keep them up to date online using Connect.

It's your responsibility to make sure the information we hold about your firm is current and correct. Find out more about updating your firm details and your Directory Persons data.

 

Firm details are made up of your firm’s:

  • registered name
  • trading name(s)
  • details of the complaints contact
  • details of the compliance officer
  • registered office
  • principal place of business
  • invoicing address 
  • head office
  • UK branch address
  • actuary, EEA branch address, firm association branch, professional advisor details
  • Accounting Reference Date (ARD)
  • website address
  • details of the firm’s auditor/reporting accountant
  • details of locum

Make sure your firm details are correct

We must have the correct information about your firm, so we can contact you. You should regularly check the information we hold, as it's your responsibility to make sure it’s current and correct.

Around 47,000 firms are subject to SUP 16.10 reporting requirements, which is the vast majority of firms. If you're one of these firms, you must check, amend or confirm your firm details annually, using Connect

Even if your firm details haven’t changed from the previous year, you still need to log on to Connect and confirm that the details are accurate and up to date.

You need to do this within 60 business days of your Accounting Reference Date (ARD). 

If you fail to update and/or confirm your firm details within 60 working days of your ARD, you will receive a late return notification and a £250 fine. We may also take enforcement action against you.

If your details on the FS Register are incorrect or out of date, you and your customers could be vulnerable to scams and fraud and you may lose business.

How to update or confirm your firm details

You can change, update or confirm your firm details by using our online system for notifications and applications, Connect. If you're new to Connect, you will need to register on the system.

If you've already registered and want to update or confirm your firm details, you should: 

  • log in to Connect
  • click 'Start an application'
  • select 'Update or attest to your firm details'
  • click 'Show more' then 'Start application'
  • complete your application, making sure that all of your firm's details are up to date
  • click 'Ready for submission'
  • click 'Submit'

Please note, we don't accept paper forms.

Updating Directory Persons data

We publish a directory of certified and/or assessed persons on the FS Register. It’s your responsibility to make sure that any Directory Persons data we hold is accurate and up to date. 

Updating or confirming your Directory Persons data, is a different process to confirming your firm details.

To be compliant, you must update and/or confirm that your Directory Persons data is accurate within 12 months of when you last updated it and/or confirmed its accuracy. If you don’t do this, you will receive a late return notification and a £250 fine. We may also take enforcement action against you. 

Find out more about how to update and confirm your Directory Persons data.

Firms registered at Companies House

If you're changing your registered firm name, legal status or financial year end, then you must have registered these changes with Companies House before you send a change of these details to us.

Connect will ask you to click a 'check Companies House' button to match the supplied changes to data listed at Companies House.

Updating your details

Trading names

Firms can add genuine trading names that belong to it to the FS Register. This helps firms who already, or wish to, trade under a name different from their registered company name.

Breaches

Registering a trading name has no legal effect. Where no link exists between the authorised firm and the added trading name (ie the trading name is of an unauthorised firm and no appointed representative agreement exists between these two firms), this may mean that regulated activities are carried out by the unauthorised firm.

Carrying out regulated activities without authorisation may have serious consequences for the authorised firm, the unauthorised firm, intermediary and consumers with whom they have dealt. A consumer who entered a contract with or through an unauthorised firm/person may not be covered by the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS).

Consumer detriment

Adding your trading names to the FS Register may help consumers who want to check they’re dealing with an authorised firm. But having multiple trading names can become increasingly difficult for consumers. For example,

if you have over 100 trading names on the FS Register.In light of requirements for disclosure, transparency and fair treatment of customers, adding multiple trading names may lead to disclosure statements being confusing. It may mean your firm is not fulfilling the requirement of being clear, fair and not misleading.

You must also request consent if you wish to use sensitive financial words (such as bank, fund and mutual) in your business name. These words may mislead customers.

Page updates

30/07/2021: Information added More on updating firm details and Directory Persons data.
13/07/2021: Information added Information on changing your firm details.
08/09/2020: Information added For firms that come under SUP 16.10 reporting requirements
03/09/2020: Information added Explainer video added