Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.
Key publications
Podcasts
Speeches
| Title | Date |
|---|---|
| Taking the leap on the Consumer Duty | July 2024 |
| Consumer Duty: the art of the possible in a year | February 2024 |
| Consumer Duty: Not once and done | November 2023 |
| Countdown to the Consumer Duty | May 2023 |
| Call of Duty: How putting customers front and centre will help industry innovate | February 2023 |
| How culture in financial services can change for everyone’s benefit | November 2022 |
| Rolling regulation forwards | November 2022 |
| FCA's key priorities for the financial advice industry | November 2022 |
| Agile regulation and planning for success | October 2022 |
Portfolio and sector communications
Our portfolio and sector letters set out how the Duty applies to firms in specific areas and our expectations for how they should embed the Duty.
Letters published after 31 July 2023 will contain information about our post-implementation expectations and areas of focus.
Dear CEO letters – closed products and services
Our Dear CEO letters set out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.
| Letter |
|---|
| Asset management |
| Consumer finance |
| Consumer investments |
| Life insurance |
| Retail banking |
| All other firms |
News
: System update No content change
