Consumer Duty – information for firms

To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.  

We will keep this updated.  

Page updates

: Information added Vulnerable customers section added
: Information changed update to definition of closed products section
: Information changed portfolio/sector comms section moved to resources page
: Information added on data protection law and customer communications
: Information changed Clarifying the scope updated.
: Publication added portfolio letters published
: Information added Requirements for firms seeking authorisation updated