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Showing 1 to 10 of 880 search results for Consumer Duty implementation.

1. Consumer Duty implementation plans

   Focus areas Multi-firm reviews Published: 25/01/2023 Last modified: 25/01/2023
   The Consumer Duty will set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers. The FCA sets out here the findings from their review of firms’ plans to embed

2. Countdown to the Consumer Duty

   Speeches Published: 10/05/2023 Last modified: 10/05/2023
   Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar

3. Consumer Duty implementation: good practice and areas for improvement

   Good and poor practice Published: 20/02/2024 Last modified: 22/02/2024
   What firms are doing well and what they could do better.

4. Consumer Duty resources

   Tasks for firms Published: 01/11/2023 Last modified: 21/02/2024
   Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.

5. One month to go for the Consumer Duty

   News stories Published: 28/06/2023 Last modified: 18/10/2023
   The Consumer Duty comes into force on 31July for new and existing products and services that are open for sale or renewal. Read more about how firms should be preparing.

6. Consumer Duty

   Focus areas Last modified: 21/02/2024
   Our Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first

7. Consumer Duty events

   Events Published: 25/09/2022 Last modified: 05/01/2024
   The FCA has run events to help firms understand our expectations for the Consumer Duty and prepare for implementation. Find out about these and watch the webinars.

8. Consumer Duty – information for firms

   Tasks for firms Published: 03/10/2022 Last modified: 01/11/2023
   To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.

9. Consumer Duty firm survey – Spring 2023

   Data Published: 28/06/2023 Last modified: 28/06/2023
   The FCA commissioned Ipsos UK to undertake an anonymous survey of 1,230 firms in scope of the Consumer Duty. This survey adds to the FCA's understanding of how prepared firms are for when the Duty comes into force for products and services that are

10. Consumer Duty firm survey – Autumn 2023

    Data Published: 20/02/2024 Last modified: 20/02/2024
    In Autumn 2023, Ipsos UK conducted a second survey with 634 firms not surveyed previously. The FCA wanted to examine how its additional engagement had helped firms prepare for the Consumer Duty.