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Showing 1 to 10 of 3485 search results for complaints data.

  1. Complaints data

    Data Published: 15/12/2020 Last modified: 15/12/2020
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  2. Firm specific complaints data

    Data Published: 16/04/2020 Last modified: 15/12/2020
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.
  3. Previous complaints data

    Data Published: 06/05/2016 Last modified: 15/12/2020
    Explore complaints data for previous years.
  4. Complaints upheld

    Data Published: 15/12/2020 Last modified: 15/12/2020
    This page provides a breakdown of complaints upheld by product group and firm type.
  5. Opened complaints

    Data Published: 15/12/2020 Last modified: 15/12/2020
    This page provides a breakdown of complaints opened, by product, product group and firm type.
  6. Closed complaints

    Data Published: 15/12/2020 Last modified: 15/12/2020
    This page provides a breakdown of complaints closed by product group and firm type.
  7. FCA performance scorecard - comparison metrics for personal current accounts 2020

    Data Published: 09/01/2020 Last modified: 15/01/2021
    This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.
  8. FCA performance scorecard - comparison metrics for personal current accounts 2021

    Data Published: 14/01/2021 Last modified: 14/01/2021
    This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.
  9. Aggregate complaints data sortable table: 2020 H1

    Data Published: 16/04/2020 Last modified: 15/12/2020
    Aggregate complaints data sortable table: 2019 H1
  10. How to complain

    Consumers Complaints and compensation Published: 19/04/2016 Last modified: 18/01/2021
    Financial firms we regulate must have a procedure in place for resolving disputes with their customers and respond to you within set deadlines.