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Showing 1 to 11 of 1835 search results for complaints data.

1. Data

   The FCA collects and publishes data from firms, about consumers and about our own performance and activities. View all FCA data.

2. Complaints data

   Data Published: 17/10/2019 Last modified: 17/10/2019
   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

3. Firm specific complaints data

   Data Published: 17/10/2019 Last modified: 17/10/2019
   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

4. Complaints data items: FAQs

   Registers and systems Published: 10/05/2016 Last modified: 08/06/2018
   Q: Do firms have to say which periods are covered in their published complaints data? ... standards, which firm should include complaints about the product in its complaints data publication?

5. Previous complaints data

   Data Published: 06/05/2016 Last modified: 17/10/2019
   Explore complaints data for previous years.

6. Aggregate complaints data sortable table: 2019 H1

   Data Published: 17/10/2019 Last modified: 17/10/2019
   Aggregate complaints data sortable table: 2019 H1

7. Aggregate complaints data

   Data Published: 17/10/2019 Last modified: 17/10/2019
   The data include all the complaints that firms report to the FCA apart from complaints relating to consumer credit related activities.

8. Aggregate complaints data: 2019 H1

   Data Published: 17/10/2019 Last modified: 17/10/2019
   This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 

9. Complaints data: January to June 2016

   News stories Published: 06/10/2016 Last modified: 10/10/2016
   We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products.

10. Firm-level complaints data sortable table: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The data relates to the first half of 2019 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

11. Firm level complaints data 2018 H1 [xlsx]

    Data Published: 29/10/2018
    Firm level complaints data 2018 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.