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Showing 1 to 11 of 2023 search results for complaints data.

1. Data

   The FCA collects and publishes data from firms, about consumers and about our own performance and activities. View all FCA data.

2. Complaints data

   Data Published: 16/04/2020 Last modified: 16/04/2020
   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

3. Firm specific complaints data

   Data Published: 16/04/2020 Last modified: 16/04/2020
   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

4. Aggregate complaints data sortable table: 2019 H2

   Data Published: 16/04/2020 Last modified: 16/04/2020
   Aggregate complaints data sortable table: 2019 H1

5. Aggregate complaints data

   Data Published: 16/04/2020 Last modified: 16/04/2020
   The data include all the complaints that firms report to the FCA apart from complaints relating to consumer credit related activities.

6. Complaints data items: FAQs

   Registers and systems Published: 10/05/2016 Last modified: 08/06/2018
   Q: Do firms have to say which periods are covered in their published complaints data? ... standards, which firm should include complaints about the product in its complaints data publication?

7. Previous complaints data

   Data Published: 06/05/2016 Last modified: 16/04/2020
   Explore complaints data for previous years.

8. Aggregate complaints data: 2019 H2

   Data Published: 16/04/2020 Last modified: 16/04/2020
   This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 

9. Complaints data: January to June 2016

   News stories Published: 06/10/2016 Last modified: 10/10/2016
   We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products.

10. Aggregate complaints data: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 

11. FSA Complaints data 2006 to 2008 [xls]

    Data Published: 19/04/2013 Last modified: 04/08/2016
    Aggregate complaints statistics: 2006 - 2008. Including opened, closed, upheld, speed of closure and redress.