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Showing 1 to 11 of 1599 search results for complaints data.

1. Data

   The FCA collects and publishes data from firms, about consumers and about our own performance and activities. View all FCA data.

2. Complaints data

   Data Published: 29/10/2018 Last modified: 29/10/2018
   Being transparent about the number of complaints that firms receive is helpful for the industry and consumers. Firms can compare their performance with their peers and consumers have an additional source of information about the firms we regulate.

3. Firm specific complaints data

   Data Published: 29/10/2018 Last modified: 29/10/2018
   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

4. Previous complaints data

   Data Published: 06/05/2016 Last modified: 29/10/2018
   Explore complaints data for previous years.

5. Aggregate complaints data

   Data Published: 29/10/2018 Last modified: 29/10/2018
   The data includes all the complaints that firms report to us apart from complaints relating to consumer credit related activities.

6. Complaints: data guide

   Tasks for regulated firms Published: 13/05/2016 Last modified: 15/08/2018
   These files will assist firms who use xml submissions, the Gabriel XML data transfer via direct communication (system-to-system) or who would like to create a report of the data submitted using Excel.

7. Complaints Data Analysis: 2018 H1 [pdf]

   Data Published: 29/10/2018
   This analysis looks at the aggregate complaints data for 2018 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers.

8. Complaints data: January to June 2016

   News stories Published: 06/10/2016 Last modified: 10/10/2016
   We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products.

9. FSA Complaints data 2006 to 2008 [pdf]

   Data Published: 19/04/2013 Last modified: 04/08/2016
   Aggregate complaints statistics: 2006 - 2008. Including opened, closed, upheld, speed of closure and redress.

10. FSA Complaints data 2006 to 2008 [xls]

    Data Published: 19/04/2013 Last modified: 04/08/2016
    Aggregate complaints statistics: 2006 - 2008. Including opened, closed, upheld, speed of closure and redress.

11. Aggregate complaints data sortable table: 2018 H1

    Data Published: 29/10/2018 Last modified: 29/10/2018
    Aggregate complaints data sortable table: 2018 H1