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Showing 1 to 10 of 3572 search results for complaints data.

  1. Complaints data

    Data Published: 15/12/2020 Last modified: 01/04/2021
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  2. Firm specific complaints data

    Data Published: 16/04/2020 Last modified: 15/12/2020
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.
  3. Previous complaints data

    Data Published: 06/05/2016 Last modified: 15/12/2020
    Explore complaints data for previous years.
  4. Complaints upheld

    Data Published: 15/12/2020 Last modified: 15/12/2020
    This page provides a breakdown of complaints upheld by product group and firm type.
  5. Opened complaints

    Data Published: 15/12/2020 Last modified: 15/12/2020
    This page provides a breakdown of complaints opened, by product, product group and firm type.
  6. Closed complaints

    Data Published: 15/12/2020 Last modified: 15/12/2020
    This page provides a breakdown of complaints closed by product group and firm type.
  7. Aggregate complaints data sortable table: 2020 H1

    Data Published: 16/04/2020 Last modified: 15/12/2020
    Aggregate complaints data sortable table: 2019 H1
  8. About our data

    Last modified: 01/04/2021
    The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.
  9. FCA performance scorecard - comparison metrics for personal current accounts 2020

    Data Published: 09/01/2020 Last modified: 15/01/2021
    This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.
  10. Technical information on the aggregate data

    Data Published: 06/05/2016 Last modified: 15/12/2020
    We publish complaints data every six months for firm returns with a half-year period ending between 1 January and 30 June (H1) and between 1 July and 31 December (H2). This page provides more information about how the FCA collects and reports these