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Showing 1 to 10 of 12860 search results for complaints data.

1. Complaints data

   Data Published: 29/04/2021 Last modified: 29/04/2021
   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

2. Firm specific complaints data

   Data Published: 29/04/2021 Last modified: 07/05/2021
   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

3. Previous complaints data

   Data Published: 06/05/2016 Last modified: 29/04/2021
   Explore complaints data for previous years.

4. Complaints data items: FAQs

   Registers and systems Published: 10/05/2016 Last modified: 13/05/2021
   Complaints data items: FAQs

5. Opened complaints

   Data Published: 29/04/2021 Last modified: 29/04/2021
   This page provides a breakdown of complaints opened, by product, product group and firm type.

6. Closed complaints

   Data Published: 29/04/2021 Last modified: 29/04/2021
   This page provides a breakdown of complaints closed by product group and firm type.

7. Complaints upheld

   Data Published: 29/04/2021 Last modified: 29/04/2021
   This page provides a breakdown of complaints upheld by product group and firm type.

8. Aggregate complaints data sortable table: 2020 H2

   Data Published: 16/04/2020 Last modified: 29/04/2021
   Aggregate complaints data sortable table: 2020 H2

9. Aggregate complaints data: 2020 H2

   Data Published: 29/04/2021 Last modified: 29/04/2021
   This page focuses on complaints that financial services firms reported to us during the second half (H2) of 2020, between 1 July and 31 December 2020. This includes the latest trends and analysis by product group.

10. Aggregate complaints data: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group.