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Showing 1 to 10 of 17054 search results for complaints data.

1. Complaints data

   Data Published: 19/10/2023 Last modified: 03/11/2023
   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

2. Firm specific complaints data

   Data Published: 19/10/2023 Last modified: 30/10/2023
   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

3. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

4. Previous complaints data

   Data Published: 06/05/2016 Last modified: 27/11/2023
   Explore complaints data for previous years.

5. Complaints data items: FAQs

   Registers and systems Published: 10/05/2016 Last modified: 13/06/2022
   Complaints data items: FAQs

6. Opened complaints

   Data Published: 19/10/2023 Last modified: 19/10/2023
   This page provides a breakdown of complaints opened, by product, product group and firm type.

7. Complaints upheld

   Data Published: 19/10/2023 Last modified: 19/10/2023
   This page provides a breakdown of complaints upheld by product group and firm type.

8. Closed complaints

   Data Published: 19/10/2023 Last modified: 19/10/2023
   This page provides a breakdown of complaints closed by product group and firm type.

9. Aggregate complaints data: 2022 H1

   Data Published: 20/10/2022 Last modified: 27/04/2023
   This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2022, between between 1 January and 30 June 2022. This includes the latest trends and analysis by product group.

10. Aggregate complaints data: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group.