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Showing 1 to 10 of 1255 search results for Firm specific complaints data.

1. Firm specific complaints data

   Data Published: 19/10/2023 Last modified: 30/10/2023
   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

2. FCA performance scorecard - comparison metrics for personal current accounts 2020

   Data Published: 09/01/2020 Last modified: 15/01/2021
   This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.

3. FCA performance scorecard - comparison metrics for personal current accounts 2021

   Data Published: 14/01/2021 Last modified: 14/01/2021
   This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.

4. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

5. Complaints data

   Data Published: 19/10/2023 Last modified: 03/11/2023
   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

6. Previous complaints data

   Data Published: 06/05/2016 Last modified: 27/11/2023
   Explore complaints data for previous years.

7. IRHP: background to the review

   Consumers Know your rights Published: 26/05/2016 Last modified: 14/12/2021
   Information on why the review was conducted. 

8. Complaints handling review findings

   Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
   The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.

9. Aggregate complaints data: 2016 H2

   Firms Published: 05/04/2016 Last modified: 23/10/2017
   This data includes all the complaints that firms report to us.

10. Firm specific complaints data 2012 H2 [xlsx]

    Data Published: 15/04/2013 Last modified: 04/08/2016
    Firm level complaints data for firms receiving 500 or more complaints within a six-month reporting period. This file covers firms with reporting periods ending between 1 July 2012 and 31 December 2012.