Find out how we are seeking legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. We’ll update this page with information on what we’ve done and are doing.
The coronavirus pandemic has led to widespread disruption and business closures resulting in substantial financial loss. Many customers have made claims for these losses under their BI insurance policies. There has been widespread concern about the lack of clarity and certainty for some customers making these claims, and the basis on which some firms are making decisions in relation to claims.
The issues surrounding BI policies are complex and have the potential to create ongoing uncertainty for both customers and firms. The variation in the types of cover provided and wordings used mean it can be difficult to determine whether customers have cover and can make a valid claim. There are genuine doubts over the appropriate interpretation of the wording in some cases. This has led to uncertainty and disputes, with many customers who believe they have valid claims having these rejected by their insurer.
We believe the circumstances of the current coronavirus emergency, and its effect on businesses holding BI policies means this uncertainty needs to be resolved as quickly as possible. We have sought court declarations as part of a test case, aimed at resolving the contractual uncertainty around the validity of many BI claims.
What the test case will decide
On 15 September, the High Court handed down its judgment in the test case.
Unless successfully appealed, the High Court judgment is legally binding on the 8 insurers that are parties to the test case in respect of the interpretation of the representative sample of policy wordings considered by the court. It also provides persuasive guidance for the interpretation of similar policy wordings and claims, that can be taken into account in other court cases including in Scotland and Northern Ireland, by the Financial Ombudsman Service and by the FCA in looking at whether insurers are handling claims fairly.
The test case was not intended to encompass all possible disputes, but to resolve some key contractual uncertainties and causation issues to provide clarity for policyholders and insurers. The judgment does not determine how much is payable under individual policies, but provides the basis for doing so, subject to any appeal.
We have published guidance setting out our expectation that, following final resolution of the test case (including any appeals), insurers should apply the judgment in (re-)assessing all outstanding or rejected claims and complaints which may be affected by the test case (except complaints that have been referred to the Financial Ombudsman Service). On 15 July, we published an updated list of policies with claims that may be affected.
Whilst the test case does not determine the quantification of any BI claims payments, we have issued a statement on considerations that should be taken into account when applying deductions of government support received by policyholders.
The steps we have taken, latest updates and timetable
The steps we have taken so far are set out in the latest updates section below.
In the last two weeks of July, the trial of the test case took place over eight days in the High Court. Submissions were made by the FCA, the interveners Hospitality Insurance Group Action and Hiscox Action Group, and the eight Defendants who had agreed to be part of the test case:
- Arch Insurance (UK) Ltd
- Argenta Syndicate Management Ltd
- Ecclesiastical Insurance Office Plc
- MS Amlin Underwriting Ltd
- Hiscox Insurance Company Ltd
- QBE UK Ltd
- Royal & Sun Alliance Insurance Plc
- Zurich Insurance Plc
The judgment was handed down on 15 September.
On 2 November, the Supreme Court granted permission to appeal to:
- The FCA
- Arch Insurance (UK) Ltd
- Argenta Syndicate Management Ltd
- MS Amlin Underwriting Ltd
- Hiscox Insurance Company Ltd
- QBE UK Ltd
- Royal & Sun Alliance Insurance Plc
- Hiscox Action Group, as Intervener (HAG)
The appeal was heard in the Supreme Court from 16-19 November. At the end of the hearing, Lord Reed recognised the importance of an early judgment for the businesses affected. He said that the Justices would do what they could to provide judgment as quickly as possible, but could not comment on whether that would be before Christmas or in January. The Court intends to keep the parties informed, and we will update this webpage to that effect as soon as we can.
Engagement with policyholders and insurance intermediaries
When we initiated the test case, we developed a Policyholder Engagement Statement for policyholders and insurance intermediaries which set out our approach to the test case for BI insurance policies, with the key points as follows:
- The FCA will put forward policyholders’ arguments to their best advantage using a highly experienced counsel team including Colin Edelman QC, and Herbert Smith Freehills.
- The intended action will not prevent policyholders from pursuing issues through negotiated settlement, arbitration, court proceedings as a private party, or taking eligible complaints to the Financial Ombudsman Service.
- We wish to ensure that policyholders and insurance intermediaries are properly engaged throughout the test case process.
- Information provided by policyholders in response to our requests will be treated as confidential and covered by the FCA’s litigation privilege.
- We will consult policyholders and insurance intermediaries at key stages in the test case.
- We expect to make public all the 'pleadings' in the test case, and will update this webpage regularly and be available for discussion with action groups and policyholders and their legal representatives.
- See the latest updates section below for how you can comment at each stage of the case
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Latest updates |
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| 26 November 2020 |
Publication of final transcriptsWe have published: |
| 23 November 2020 |
Draft transcriptWe have published the draft transcript of day 4 of the Supreme Court appeal hearing. |
| 20 November 2020 |
Draft transcriptWe have published the draft transcript of day 3 of the Supreme Court appeal hearing. |
| 19 November 2020 |
Timing of judgment from the Supreme CourtThe Supreme Court appeal hearing has now ended. Lord Reed recognised the importance of an early judgment for the businesses affected. He said that the Justices would do what they could to provide judgment as quickly as possible, but could not comment on whether that would be before Christmas or in January. The Court intends to keep the parties informed, and we will update this webpage to that effect as soon as we can. Draft transcriptWe have published the draft transcript of day 2 of the Supreme Court appeal hearing. |
| 18 November 2020 |
Re-watching the appeal hearingVideos of the appeal hearing are being uploaded to the Supreme Court website. To find these, click on the following link and go to the ‘Watch hearing’ section at the bottom of the page: https://www.supremecourt.uk/cases/uksc-2020-0177.html Draft transcriptWe have published the draft transcript of day 1 of the Supreme Court appeal hearing. We will publish final transcripts when they are available. |
| 16 November 2020 |
Timetable for Supreme Court appealThe parties have agreed the full running order for the Supreme Court hearing, which started today, which is broadly as follows (using abbreviations for party names):
The lunch adjournment is c.13.00-14.00 each day. The Supreme Court has issued a hand out summarising the issues, facts, procedural chronology and counsel for the appeal. |
| 11 November 2020 |
Link to live-stream appeal hearingThe Supreme Court will live-stream the appeal, which is due to take place on 16-19 November. The Court will sit as follows:
In order to view the live-stream:
Written cases for the Supreme Court appealWe have published the written cases for the appeals in the Supreme Court of:
See the third column of the table published on 4 November for whether the appeal may change the overall outcome of cover for a policy in the representative sample. We have also published the written cases responding to those appeals:
We have also published:
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| 4 November 2020 |
Publication of documents for policyholdersIn order to assist policyholders and other stakeholders in understanding the High Court judgment, High Court declarations and the test case generally, we have published:
None of these publications contain any new information, but they are intended to aid navigation of the court documents. They are not definitive or legally binding. Policyholders are again encouraged to speak to their insurance intermediaries and/or their advisers in the first instance for questions arising from the judgment, declarations and appeal. |
| 2 November 2020 |
Date of appeal in the Supreme CourtOn 2 November, the Supreme Court granted permission to appeal to all those who had applied for it (see 20 October update). The appeal in the Supreme Court will be heard from Monday 16 November and is expected to last for 4 days. The appeal hearing will be by video link. As we have stated previously, we believe that this 'leapfrog' appeal to the Supreme Court is the fastest way to get legal clarity for all parties in the event that it is not possible to find a solution with insurers which resolves the outstanding issues, before the appeal takes place, to enable pay-outs on eligible claims. As Royal & Sun Alliance Insurance Plc has confirmed it will not be appealing the High Court's judgment in respect of the RSA4 wording, Hospitality Insurance Group Action has confirmed that it will not be seeking to intervene in the Supreme Court appeal. |
| 20 October 2020 |
Publication of High Court declarationsWe have published the High Court declarations made in the test case. These are the culmination of the test case judgment and declare how and to what extent the policies in the representative sample respond to business interruption losses arising from the COVID-19 pandemic. We expect to publish shortly a guide to the declarations for policyholders. Policyholders are encouraged to speak to their insurance intermediaries and/or their advisers in the first instance for questions arising from the declarations. Policyholders should note that the FCA, six Defendant insurers and the Hiscox Action Group have applied to appeal the High Court judgment and declarations. This is addressed later in this update. We have also published:
Publication of appeal applications to Supreme CourtFollowing the High Court granting certificates for a ‘leapfrog’ appeal to the Supreme Court on 2 October, the FCA and others are entitled to apply to the Supreme Court for permission to appeal. As stated in our 30 September press release we are continuing discussions with insurers and action groups, to find a solution which resolves the outstanding issues as soon as possible to enable pay-outs on eligible claims. In parallel with this, the FCA, six Defendant insurers and the Hiscox Action Group have applied for permission appeal to the Supreme Court. We believe that this 'leapfrog' appeal is the fastest way to get legal clarity as quickly as possible for all parties in the event that it is not possible to resolve the outstanding issues in the coming weeks. We have published the FCA’s application to appeal to the Supreme Court. We have also published applications to appeal to the Supreme Court from the six Appellant Defendants and Hiscox Action Group: |
| 6 October 2020 |
Draft transcript of consequentials hearingWe have published the draft transcript of the consequentials hearing on 2 October. |
| 2 October 2020 |
Outcome of consequentials hearingLord Justice Flaux and Mr Justice Butcher have made various orders consequential upon their judgment in the test case. The orders included a series of declarations as to the effect of the judgment, which we will publish as soon as available. In light of the hearing, the FCA will review the final declarations and decide on its next steps. As stated in our press release on Wednesday, these will include pressing on with the application to appeal to the Supreme Court while continuing discussions with insurers and action groups to find a solution that avoids the need for appeal and enables pay-outs on eligible claims as quickly as possible. The High Court granted ‘leapfrog’ certificates for an appeal to the Supreme Court to:
Those who received a certificate are now entitled to apply to the Supreme Court for permission to appeal. Ecclesiastical Insurance Office Plc withdrew its ‘leapfrog’ application before the hearing on 2 October. QIC Europe Limited applied to become a party to the test case in order to bring an appeal. The court rejected this application. The above will be contained in a sealed order from the court, which we will publish here as soon as it is available. |
| 30 September 2020 |
Press releaseWe have published a press release, setting out the current position on discussions between the parties. Consequentials hearing on Friday 2 OctoberOn Friday 2 October, the Court will hear submissions from the parties on the declarations to be made by the Court in the light of the judgment and on applications for appeal. The starting time is likely to be 10:30am, but this can be checked on the final court listing after 4.30pm on Thursday 1 October. The hearing may last a full court day, finishing at 4:00pm. The hearing will be live-streamed. In order to view the hearing live:
Skeleton argumentsWe have published the following skeleton arguments (written submissions) for the consequentials hearing:
‘Leapfrog’ applicationsWe have published the FCA’s application for a ‘leapfrog’ appeal to the Supreme Court. This is very short and is expanded upon in the FCA’s skeleton argument. We have also published ‘leapfrog’ applications from the following Defendants and Intervener: |
| 29 September 2020 |
Update on appeals processThe deadline for parties to apply for a 'leapfrog' appeal to the Supreme Court was yesterday. We have published a press release stating the FCA’s position on the appeals process. |
| 25 September 2020 |
Meetings with policyholders and other stakeholdersWe received hundreds of requests for meetings with our legal team to discuss the impact of the test case. In order to cater to such high demand and to speak to as many policyholders and their legal representatives as possible, we held meetings over 4 days this week. These meetings addressed issues such as the impact of the judgment for policyholders with policies in the representative sample considered by the Court and for policyholders with other policies. We are grateful to all participants for their views, which we are taking into account. Upcoming milestonesThe court has ordered that:
We will publish the sealed order of the court when it is available. [Update on 20 October: we have now published the 15 October order.] We will publish any documents referred to in the bullet points above, to the extent that we are permitted to, when they are available. |
| 18 September 2020 |
Dear CEO letter on expectations of insurersFollowing the judgment from the High Court, we have issued a Dear CEO letter outlining our expectations of insurers following the judgment. Consequentials hearingThe Court has confirmed that the consequentials hearing will take place on 2 October, where the Court will hear submissions from the parties on the appropriate declarations to be made by the Court in the light of the judgment and on any applications for appeal. We will confirm the time of the hearing (probably 10:30) and publish details of the live-stream on this webpage when available. |
| 15 September 2020 |
Publication of judgment and FCA press releaseWe have published the judgment in the test case, which has just been handed down by the High Court. We have also issued a press release on the judgment. Summary of judgmentThe judgment is complex and runs to over 150 pages. Our legal team at Herbert Smith Freehills have published a summary on their website. Consequentials hearingA hearing will shortly be fixed with the High Court, where any applications for appeal will likely be made. The court has agreed to live-stream this hearing if it is heard remotely. We will publish the hearing date and details of the live-stream on this webpage when available. Next steps for policyholdersEvery policyholder who has made a claim or complaint that is potentially affected by the judgment should receive an update from their insurer within 7 days. In the meantime, the test case does not prevent policyholders making or settling any claim under their business interruption policy, making a complaint to their insurer if they are dissatisfied with the outcome, and referring their complaint to the Financial Ombudsman Service. Complaints referred to the Financial Ombudsman ServicePolicyholders with complaints at the Financial Ombudsman Service that are potentially affected by the judgment should await further information from the Ombudsman. The Ombudsman has published information on business interruption insurance complaints on its website. Invitation to speak to our legal teamOur legal team has set aside time on 21 and 22 September to speak directly with as many policyholders and intermediaries and their legal advisers as reasonably possible, given the time constraints. We will consider meeting requests made to us by 5pm on Thursday 17 September. Please email: [email protected] stating only the word 'Meeting' in the subject line of the email and stating your availability in the body of the email. If you would like to talk about a particular policy, please email the policy document to us as well as correspondence from your insurer regarding whether your claim is potentially affected by the test case. |
| 9 September 2020 |
Future handing down of judgmentThe court has stated that judgment will be handed down at 10:30am on Tuesday 15 September 2020. We will publish the judgment on this webpage once it has been handed down. |
| 18 August 2020 |
Publication of final transcriptsWe have published:
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| 3 August 2020 |
Publication of draft transcript and Supplementary NotesWe have published:
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| 31 July 2020 |
Conclusion of the trialThe trial has now concluded and judgment is awaited. We have amended this page above, including with information about what happens next. Publication of draft transcriptWe have published the draft transcript of day 7 of the trial. |
| 30 July 2020 |
Publication of draft transcriptWe have published the draft transcript of day 6 of the trial. |
| 29 July 2020 |
Publication of draft transcriptWe have published the draft transcript of day 5 of the trial. |
| 27 July 2020 |
Publication of draft transcriptWe have published the draft transcript of day 4 of the trial. |
| 24 July 2020 |
Publication of draft transcript and Agreed Facts 3We have published the draft transcript of day 3 of the trial. We have also published Agreed Facts 3 – Prevalence of Covid-19. |
| 23 July 2020 |
Publication of draft transcriptWe have published the draft transcript of day 2 of the trial. |
| 22 July 2020 |
Publication of draft transcriptWe have published the draft transcript of day 1 of the trial. |
| 17 July 2020 |
Publication of further documents for trialWe have published below a number of other documents which will be used as part of the trial commencing on Monday 20 July. The Agreed List of Issues and Common Ground summarises what is and is not in dispute between the parties. This supersedes the Questions for Determination. The Agreed Facts are sets of facts, with supporting evidence, which the parties have now agreed and which are necessary to resolve the issues in dispute:
The new Assumed Facts document contains factual scenarios which some parties will use in the trial to illustrate their views as to how coverage is triggered. These have developed out of the previous Assumed Facts document, as a result of discussion and agreement between the parties. |
| 15 July 2020 |
Publication of Defendants’ skeleton argumentsWe have published the Defendants’ skeleton arguments (written submissions) for trial:
We have also published the Defendants’ joint skeleton argument on the principles of contractual construction (interpretation) and Defendants’ joint skeleton argument on causation (of loss). Trial to commence Monday 20 JulyThose who wish to view the trial are reminded that it is to take place over 8 days, on 20-23 July and 27-30 July. The starting time can be checked on the final court listing after 4.30pm on the day before each day’s sitting. We have published the trial timetable. In order to view the trial live:
Publication of court orderFollowing the Case Management Conference on 26 June, we have published the sealed court order made. List of affected insurers and policiesOn 17 June 2020 we published Finalised Guidance for insurers in relation to the test case. We asked insurers to review relevant non-damage business interruption policies to determine whether the outcome on claims generally (including questions of causation of loss) may be affected by the final resolution of the test case. We asked insurers to provide us with their findings. We have published the list of affected insurers and policies that were submitted to the FCA as part of this process. The policies listed cover approximately 370,000 policyholders. Insurers have been requested to update the FCA as the case develops on the outcome of this review. We will update the list to reflect any updated reviews as appropriate. |
| 13 July 2020 |
Publication of skeleton argumentsWe have published the FCA’s and Interveners’ skeleton arguments (written submissions) for trial commencing on 20 July:
Other publicationsWe have also published:
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| 3 July 2020 |
Publication of ReplyThe FCA has now served its Reply, which sets out its response to the Defences. Since 24 June we have received more than 90 detailed submissions from policyholders and other stakeholders on the Defences. We considered these when drafting the Reply. We also conducted numerous meetings with policyholders and other stakeholders as part of this process. Other publicationsWe have also published:
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| 30 June 2020 |
Order from second Case Management Conference on 26 JuneAt this hearing, Lord Justice Flaux and Mr Justice Butcher gave various directions relating to how the test case is to proceed, including that:
We have published a draft, provisional transcript for the hearing, and will publish the final approved transcript as well as the court order when they are available. Transcript of first Case Management Conference on 16 JuneWe have published the final approved transcript of this hearing. |
| 24 June 2020 |
Publication of court orderFollowing the Case Management Conference on 16 June, we have published the sealed court order made. Publication of DefencesThe Defendants to the test case have now served their Defences. These state each Defendant’s written case, in response to the FCA’s Particulars of Claim. We have published each Defence below:
Invitation to comment on the DefencesThe FCA’s Reply, which is the written response to the Defences above, is due on 3 July. The FCA’s skeleton argument (written submissions) for the final hearing is due after that. We are inviting policyholders, their insurance intermediaries, other stakeholders and their legal advisers to provide comments on the Defences, which we will consider when drafting our Reply and skeleton argument. What we are asking for:
The earlier you can send your comments the better. We will consider comments provided to us by 3pm on Monday 29 June. Please email: [email protected] stating only the word ‘Defences’ in the subject line of the email. Where you are a member of an action group pursuing action against an insurer or of a relevant trade body, please could you also identify this clearly in the body of the email. We will contact you if we have any queries in relation to the comments raised, but we will not be able to respond individually to all emails sent to this email address. Invitation to speak to our legal teamOur legal team has set aside time on 30 June and 1 July to speak directly with as many policyholders and intermediaries and their legal advisers as reasonably possible, given the time constraints. We will consider meeting requests made to us by 5pm on Friday 26 June. Please email: [email protected] stating only the word 'Meeting' in the subject line of the email and stating your availability in the body of the email. |
| 17 June 2020 |
Order from first Case Management Conference on 16 JuneAt this hearing, Mr Justice Butcher made an order relating to how the test case is to proceed, including that:
We will publish a copy of the court order and transcript for the hearing once they are available. Link to live-stream future hearingsThe court has agreed to live-stream the second Case Management Conference on 26 June and the final hearing starting on 20 July. The starting time for these hearings can be checked on the final court listing after 4.30pm on the day before each hearing. In order to view these hearings live:
Notice to non-parties in the test caseIn accordance with the order of Mr Justice Butcher on 16 June, notice is given that any non-party wishing to make an application under paragraph 2.5 of Practice Direction 51M should make any such application by 5pm on 24 June 2020 on notice to all parties to the litigation, any such application to be returnable at the Second CMC. 'Returnable at the Second CMC' means that any such application will be heard at the second Case Management Conference on 26 June 2020. Finalised Guidance and Feedback Statement publishedWe have published Finalised Guidance setting out our expectations for insurers and insurance intermediaries when handling claims and complaints for business interruption policies during the test case brought by the FCA. We have also published a Feedback Statement summarising the feedback received on our draft guidance published on 1 June 2020. |
| 15 June 2020 |
Details of first Case Management Conference on 16 JuneThe first Case Management Conference before a Judge is now confirmed to take place on 16 June from 10.00am (or 10.30am depending on final court listing which can be checked after 4.30pm on 15 June 2020 by clicking here) to 4pm. At this hearing, the Judge will be invited to consider our application for expedition and admission to the Financial Markets Test Case Scheme, fix the timetable for the case (including the date for the court hearing in the second half of July) and deal with other procedural matters. The court has agreed to live-stream this hearing. In order to view the hearing live:
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| 10 June 2020 |
Start of proceedings in the High CourtWe have started proceedings in the High Court and published the court documents related to this:
We have updated the initial list of affected insurers and the policy wordings they use to reflect the changes to the Representative Sample of Policy Wordings. Read a tracked changes version so that you can see how this document has developed to date from the proposal published on 1 June 2020 (which is also available below). As stated in the 1 June 2020 update , this list is not exhaustive, and our expectation remains to publish a list of all the relevant insurers and wordings that may be impacted by the test case in early July. How we have engaged with stakeholders since 1 JuneSince 1 June we have received more than 270 submissions from policyholders and other stakeholders on our proposed Questions for Determination and other documents relating to the scope of the test case that we published on 1 June. We and our advisers, Herbert Smith Freehills, have also conducted more than 45 consultations with policyholders and other stakeholders. We have taken account of the comments we received in formulating our Particulars of Claim and the other documents we published today. In particular:
Application for expeditionWe have also published the documents relating to our application that the test case be heard urgently, and as part of the Financial Markets Test Case Scheme (which is a scheme for financial claims raising issues of general importance that require immediate court guidance):
First case management conferenceThe first Case Management Conference before a Judge is expected to take place on 16 June (TBC) . The Judge will be invited to consider our application for expedition and admission to the Financial Markets Test Case Scheme, fix the timetable for the case (including the date for the court hearing in the second half of July) and deal with other procedural matters. We intend to ask the Judge to agree to live-stream this hearing, and will provide a further update on this as soon as we can. Next invitation to provide comments – c.23 JuneWe expect to issue a further invitation to policyholders and other stakeholders to provide us with comments shortly after 23 June, when the insurer parties in the test case file their Defences. This will help us ensure that stakeholder comments are reflected in our Reply and skeleton arguments (written submissions) prepared for the final court hearing. Update to our Policyholder Engagement StatementWe have updated our Policyholder Engagement Statement, including to refer to our privacy notice for information on how and why we handle any personal data sent to us. |
| 1 June 2020 |
We announced that we have identified the representative sample of policy wordings to be examined in the test case, insurers that use those wordings, and which of those insurers we have invited, and have agreed, to participate in the proceedings. The initial list of insurers and the policy wordings they use is not exhaustive, and we published a short consultation on draft guidance asking all insurers to check their policy wordings against those we intend to test to see if theirs will be impacted by the outcome of the case. We said our expectation was to publish a list of all the relevant insurers and wordings that may have impacted policies in early July. The consultation on draft guidance also set out the FCA’s expectations of all firms handling BI claims and any related complaints between now and the court decision. We also published 4 key documents, which we intend to invite the Court to consider and would therefore form the basis of the test case:
Invitation to comment on our documentsWe invited policyholders, their insurance intermediaries, insurers, other stakeholders and their legal advisers to provide their comments on these documents by 3pm on Friday 5 June. We also invited comments on these documents from the insurers who will be the parties to the test case. Invitation to speak to our legal advisersWe invited policyholders and intermediaries to have consultations with our legal team at Herbert Smith Freehills on 3 and 4 June. |
| 15 May 2020 |
We invited policyholders of BI insurance who are in dispute with their insurers over the terms of their policies to send us their arguments by 20 May 2020 if they wished us to take them into account as part of the test case. In particular, we asked for:
We needed policyholders’ arguments urgently in line with the FCA’s intention to seek the court’s view on relevant policies as soon as possible, and we said we would consider all arguments and information raised to us by 20 May 2020. We are taking those arguments into account as part of the test case. We also provided a link to sign up to receive email updates. |
| 1 May 2020 |
We issued a statement setting out our intention to obtain court declarations aimed at resolving the contractual uncertainty around the validity of many BI claims. We explained we are intending to take this action in the public interest to advance our consumer protection and market integrity objectives, with the aim of obtaining legal guidance more quickly and at lower cost to policyholders than would be the case if they took their own actions. Alongside our statement, we asked insurance companies for information on their BI policies and wordings, and their intentions and decisions in relation to claims on these policies by 15 May 2020. We are using this information to consider, with external counsel, which policies we will seek to achieve a declaratory judgment on through the courts. We want a representative sample of wordings to give as much clarity as possible, whilst recognising that the need for an expedited court process means we can’t achieve clarity on every different wording. We are not yet in a position to definitively identify which policy wordings, or indeed firms, may be included in proceedings. |
| 15 April 2020 |
We wrote to all chief executives of insurance firms. This Dear CEO letter outlined our expectations of firms with regard to the settlement of BI claims and the need to assess and settle claims quickly. |
| 19 March 2020 |
We set out our expectations for insurance firms. This outlined our expectation that firms should consider very carefully the needs of their customers and show flexibility in their treatment of them. |
Page updates
03/08/2020: Information added Publication of draft transcript of day 8 and Supplementary Notes from certain parties
31/07/2020: Information added Update following conclusion of the trial and publication of draft transcript of day 7
30/07/2020: Information added Publication of draft transcript of day 6 of trial
29/07/2020: Information added Publication of draft transcript of day 5 of trial
27/07/2020: Information added Publication of draft transcript of day 4 of trial
24/07/2020: Information added Publication of draft transcript of day 3 of trial and Agreed Facts 3
23/07/2020: Information added Publication of draft transcript of day 2 of trial
22/07/2020: Information added Publication of draft transcript of day 1 of trial
20/07/2020: Information added Updating Defendants’ skeleton arguments with cross-referenced versions
17/07/2020: Information added Update on test case including publication of further trial documents
15/07/2020: Information added Update on test case and Defendants’ skeleton arguments published
13/07/2020: Information added Update on test case and FCA’s skeleton argument published
03/07/2020: Information added Update on test case and Reply published
30/06/2020: Information added Update on test case after second Case Management Conference
24/06/2020: Information added Update on test case and defences published
17/06/2020: Information changed Update on test case
15/06/2020: Information added Update on test case
10/06/2020: Information added Update on test case
01/06/2020: Information added Update on test case and draft guidance consultation