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Showing 1 to 10 of 15719 search results for our complaints data.

1. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

2. Complaints data

   Data Published: 25/04/2024 Last modified: 25/04/2024
   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

3. Firm specific complaints data

   Data Published: 19/10/2023 Last modified: 25/04/2024
   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

4. Personal data and handling complaints about us

   Last modified: 22/02/2023
   How and why the FCA uses personal data when investigating a complaint someone has made about the organisation.

5. Service standards 2019/20

   Data Published: 24/06/2020 Last modified: 24/06/2020
   The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.

6. Business interruption insurance

   Firms Focus areas Published: 11/05/2020 Last modified: 05/04/2024
   Find out about how we obtained legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. 

7. Aggregate complaints data: 2016 H2

   Firms Published: 05/04/2016 Last modified: 23/10/2017
   This data includes all the complaints that firms report to us.

8. Previous complaints data

   Data Published: 06/05/2016 Last modified: 25/04/2024
   Explore complaints data for previous years.

9. Service standards 2018/19

   Data Published: 24/06/2019 Last modified: 24/06/2019
   The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.

10. Complaints data items: FAQs

    Registers and systems Published: 10/05/2016 Last modified: 13/06/2022
    Complaints data items: FAQs