A total of £325.9m was paid in March 2019 to customers who complained about the way they were sold payment protection insurance (PPI). This takes the amount paid since January 2011 to £34.9bn.
The FCA has published an undertaking from Capital Financial Management Limited regarding a potentially unfair term in its debt management contract. The undertaking has been provided under the Consumer Rights Act 2015 (CRA) and the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs).
This document explains how the FCA has applied the pillars of the Code of Practice for Statistics in a proportionate way to the Financial Lives survey.
