This report shares the findings of our thematic review of the debt management sector, which aimed to test whether firms within the debt management sector are meeting our standards, treating their new and existing customers fairly, and delivering appropriate outcomes, particularly for vulnerable customers.
This final notice refers to a failure to satisfy threshold conditions 2C (effective supervision), 2D (appropriate resources), and 2E (suitability) in the Consumer Credit: Debt Management sector. We imposed a refusal of the applicant’s Part 4A application.
This report shares the key findings of our thematic review of the debt management sector. We committed in our 2017/18 Business Plan to assess how the market is operating and whether firms are meeting customer needs and our standards.