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  1. TR19/3: Review of the fair treatment of with-profits customers [pdf]

    Thematic reviews Published: 25/04/2019
  2. Charles Randell's allowances and expenses: April 2018 - March 2019 [xlsx]

    FOI releases Published: 25/04/2019 Last modified: 25/04/2019
    Summary of allowances and expenses claimed by Charles Randell, Chairman, including hospitality given outside of the FCA.
  3. Consumer credit - Sales and advice video transcript [pdf]

    Documents Published: 25/04/2019
  4. Dear CEO Letter: Fair Treatment of With-Profits Customers [pdf]

    Correspondence Published: 25/04/2019
  5. TR19/3: Review of the fair treatment of with-profits customers

    Thematic reviews Published: 25/04/2019 Last modified: 25/04/2019
    We commenced our review with an assessment of all the areas across the with-profits market where there is potential for customer harm. After identifying those areas we regard as presenting the highest potential for customer harm, we conducted a detailed review of firms’ practices in these areas, with the key focus being whether these are...
  6. Firm level complaints data 2018 H2 [xlsx]

    Data Published: 24/04/2019
    Firm level complaints data 2018 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  7. FCA Mission: Approach to Enforcement [pdf]

    Corporate documents Published: 24/04/2019
  8. Consumer credit - Product development and marketing transcript [pdf]

    Documents Published: 24/04/2019
  9. FCA Mission: Our Approach to Supervision (final) [pdf]

    Corporate documents Published: 24/04/2019
    The Approach to Supervision and feedback statement explains the purpose of, and the FCA's approach to, supervising firms and individuals and the public value it delivers.
  10. Our Approach to Supervision

    Corporate documents Published: 24/04/2019 Last modified: 24/04/2019
    The FCA aims to be more forward-looking and pre-emptive in the way it supervises firms. Its consultation closes on 21 June 2018.