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  1. Firm-level complaints data sortable table: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The data relates to the first half of 2019 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
  2. Aggregate complaints data

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The data include all the complaints that firms report to the FCA apart from complaints relating to consumer credit related activities.
  3. Video transcript: What will happen to EEA firms operating in the UK? [pdf]

    Transcripts Published: 17/10/2019
    Transcript on our 'What will happen to EEA firms operating in the UK?' video.
  4. Complaints data

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  5. Firm specific complaints data

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.
  6. Aggregate complaints data: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 
  7. FS19/6: Climate Change and Green Finance: summary of responses and next steps [pdf]

    Feedback statements Published: 16/10/2019
    This FCA Feedback Statement (FS19/6) summarises the responses we received from stakeholders to our Discussion Paper (DP18/8) on Climate Change and Green Finance, published in October 2018, and sets out our actions and next steps.
  8. Final Notice 2019: Minstrel Ltd [pdf]

    Final notices Published: 16/10/2019
    This final notice (Minstrel Ltd) refers to breaches of PRIN 11 related to failing to be open and cooperative in the consumer credit sector. We imposed a cancellation.
  9. Final Notice 2019: LMA Motors Limited [pdf]

    Final notices Published: 16/10/2019
    This final notice (LMA Motors Limited) refers to breaches of PRIN 11 related to failing to be open and cooperative in the consumer credit sector. We imposed a cancellation.
  10. Final Notice 2019: E & N Ritchie [pdf]

    Final notices Published: 16/10/2019
    This final notice (E & N Ritchie) refers to breaches of PRIN 11 related to failing to be open and cooperative in the consumer credit sector. We imposed a cancellation.