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  1. Charles Randell - Chairman, External, Board & Executive Committee Meetings for 1 April - 30 June 2020 [pdf]

    FOI releases Published: 31/07/2020
    Charles Randell diary engagements for April to June 2020.
  2. Christopher Woolard – Interim CEO, External, Board & Executive Committee Meetings for 1 April – 30 June 2020 [pdf]

    FOI releases Published: 31/07/2020
    Christopher Woolard – Interim CEO, External, Board & Executive Committee Meetings for 1 April – 30 June 2020
  3. Business interruption insurance test case: Draft Transcript Day 7 Trial [pdf]

    Corporate documents Published: 31/07/2020
    Draft transcript of day 7 of the trial in the business interruption test case.
  4. Call for input: Ongoing support for consumers affected by coronavirus: mortgages and consumer credit [pdf]

    Calls for input Published: 31/07/2020 Last modified: 31/07/2020
    We’re asking for views on what should happen to consumers coming to the end of a second payment deferral for mortgage and consumer credit products.
  5. Cancellations and refunds: helping consumers with rights and routes to refunds

    Policy and guidance Guidance consultations Published: 31/07/2020 Last modified: 07/08/2020
    We are consulting on guidance for firms to help their customers identify their quickest and easiest options to claim for any cancelled travel or events caused by coronavirus (Covid-19).
  6. Call for Input: Ongoing support for consumers affected by coronavirus: mortgages and consumer credit

    Firms Calls for input Published: 31/07/2020 Last modified: 07/08/2020
    We’re asking for views on what should happen to consumers coming to the end of a second payment deferral for mortgage and consumer credit products.
  7. Business interruption insurance test case: Draft Transcript Day 6 Trial [pdf]

    Corporate documents Published: 30/07/2020
    Draft transcript of day 6 of the trial in the business interruption test case.
  8. GC20/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]

    Guidance consultations Published: 29/07/2020
    This guidance consultation discusses the feedback the FCA received on Guidance Consultation 19/3 and seeks views on the FCA's updated draft guidance and its cost benefit analysis.
  9. Financial Lives: The experiences of vulnerable consumers [pdf]

    Research Published: 29/07/2020
    This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of vulnerable customers.
  10. Business interruption insurance test case: Draft Transcript Day 5 Trial [pdf]

    Corporate documents Published: 29/07/2020
    Draft transcript of day 5 of the trial in the business interruption test case.