Find out how we communicate with the firms we supervise.
On this page
Why we communicate with firms we supervise
We regularly communicate with the firms we supervise to set out our view of how firms and markets are performing. Our communications set out our approach and priorities and make clear our expectations of firms.
We issued some of the letters on this page before the coronavirus (Covid-19) pandemic, so our approach may change accordingly.
How we communicate
We use a range of different channels to communicate with firms. These include:
- sending letters to senior individuals in firms
- using social media platforms such as Twitter and LinkedIn
- publishing our monthly 'Regulation Round-up' email or 'Market Watch' newsletter
- proactively calling from our Contact Centre and supervisory teams
- hosting industry roundtable events
- senior FCA staff making speeches and
- engaging with firms at public events such as our 'Live and Local' programme
We supervise all firms as members of a portfolio of firms that share a common business model. For portfolio communications, we will set out our view of the main risks of harm in a portfolio, the action we expect firms to take, and what we will be doing to reduce the level of harm in that sector.
Where firms’ activities span multiple regulated sectors, they will receive a letter for the main portfolio they operate in. But firms should also review letters for other portfolios that may be relevant to their business and act on the expectations we set out.
To help them do this, here are the letters we have published so far by sector. We have not yet written to all portfolios.
We regularly review our portfolios and will make changes to our approach where appropriate.
Portfolio letters published by sector
Custody and fund services
Asset management (2023)
Asset management, custody & fund services and alternatives (Consumer Duty letter, 2023)
Asset management (2020)
Contracts for Difference (CFD) providers
Principal Trading Firms
|Infrastructure & Exchanges||
Credit Rating Agencies
Corporate Finance Firms
Multilateral Trading Facilities and Organised Trading Facilities
|Enforcement and Market Oversight||Data Reporting Service Providers||Data Reporting Services Providers|
Motor finance providers
Retail finance providers
Peer-to-peer lending platforms
Retail mortgage lenders
Mortgage third party administrators
Lifetime mortgage providers
Credit reference agencies, and providers of credit information services
Debt purchasers, debt collectors, and debt administrators
Debt advice firms
Mainstream consumer credit lenders
Claims Management Companies
Credit brokers (Consumer Duty letter, 2023)
Credit Reference Agencies (CRAs) and Credit Information Service Providers (CISPs) (Consumer Duty and portfolio letter, 2023)
Mortgage Intermediaries (Consumer Duty letter, 2023)
Mainstream Consumer Credit Lenders (Consumer Duty letter, 2023)
Debt purchasers, Debt collectors and Debt Administrators (Consumer Duty portfolio letter, 2023)
Credit unions (Consumer Duty letter, 2023)
Debt advice firms (Consumer Duty letter, 2023)
Mortgage lenders and administrators (Consumer Duty letter, 2023)
Retail finance providers (Consumer Duty portfolio letter, 2023)
Motor finance providers (Consumer Duty portfolio letter, 2023)
General insurance and protection
Personal and commercial lines insurance
General insurance and pure protection firms (Consumer Duty letter, 2023)
Life insurance (Consumer Duty letter, 2023)
|Pensions & retail investments||
Advisers and intermediaries
SIPP operators (2023)
Consumer investments (Consumer Duty letter, 2023)
Retail banking and payments
Payment services firms
Payment services firms and e-money issuers (Consumer Duty portfolio letter, 2023)
Retail banks and building societies (Consumer Duty letter, 2023)
We also write to the chief executives of firms when we need to address senior people in regulated firms about very significant issues that require quick action from the firms.
Search our Dear CEO letters.