Search results
Showing 21 to 30 of 88 search results for analysis looks at the aggregate complaints data.
-
Aggregate complaints data: 2020 H1
This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2020, between 1 January and 30 June 2020. This includes the latest trends and analysis by product group. -
Aggregate complaints data: 2023 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2023, between between 1 July to 31 December 2023. This includes the latest trends and analysis by product group. -
Aggregate complaints data: 2022 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2022, between between 1 January and 30 June 2022. This includes the latest trends and analysis by product group. -
Aggregate complaints data: 2016 H2
This data includes all the complaints that firms report to us. -
Firm specific complaints data
The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel. -
Aggregate complaints data: 2023 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2023, between between 1 January to 30 June 2023. This includes the latest trends and analysis by product group. -
Aggregate complaints data: 2021 H2
This page focuses on complaints that financial services firms reported to us during the first half (H2) of 2021, between 1 July and 31 December 2021. This includes the latest trends and analysis by product group. -
Aggregate complaints data: 2022 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2022, between between 1 July and 31 December 2022. This includes the latest trends and analysis by product group. -
Understanding complaints root cause analysis
We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical -
Complaints handling review findings
The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.