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Complaints data: July to December 2015
View the data and the most complained about firms and financial products for July to December 2015. -
Complaints about CMCs
The Financial Ombudsman Service is responsible for resolving disputes about claims management companies (CMCs). -
Complaints handling review findings
The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints. -
FCA consults on complaints handling improvements
Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority (FCA) on changes to the rules on complaint handling and post-sale telephone -
Complain about us, the PRA or the Bank of England (the regulators)
Find out how to make a complaint about the regulators and how we investigate complaints. -
CP16/6: Complaints against the Regulators
Under the Financial Services Act 2012 the regulators operate a Complaints Scheme to investigate complaints against them. ... The Complaints Commissioner is responsible for independently reviewing complaints against the regulators in accordance with this -
FSA - PS13/7 Complaints against the regulators
This Policy Statement sets out the scheme for complaints against the Bank of England, the Financial Conduct Authority and the Prudential Regulation Authority. -
CP14/30: Improving complaints handling
We are consulting on proposed changes to rules to improve complaints handling. -
Aggregate complaints data: 2023 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2023, between between 1 July to 31 December 2023. This includes the latest trends and analysis by product group. -
Complaints Commissioner
Find out about the role of the Complaints Commissioner and how to get in touch.