Complaints about CMCs

The Financial Ombudsman Service is now responsible for resolving disputes about CMCs.

CMCs will have to pay towards the Financial Ombudsman Service costs.

The FCA collects some fees on behalf of the Financial Ombudsman Service – invoices will be sent to CMCs by the FCA.

Read about the Financial Ombudsman Service fees for CMCs in our policy statement, PS18/23: Claims management: how we will regulate claims management companies.

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