Complaints Commissioner

Find out about the role of the Complaints Commissioner and how to get in touch.

We have set up arrangements for investigating complaints made against us.

As part of these arrangements, a Complaints Commissioner is appointed, whose role is to investigate certain complaints and report to the complainant and us. The report may include recommendations to us, for example that we make an ex-gratia payment to the complainant. We decide whether to make any such payments.

    Final reports

    The Complaints Commissioner publishes their response to each complaint they deal with – read them at Complaints Commissioner's final reports.

    Addendum September 2020

    In our Response to the Complaints Commissioner’s Annual Report for 2017/18, 2018/19, and 2019/20, we have cited incorrect figures of complaints received by the FCA in 2015/16 and 2016/17. The reports have been amended, and the correct figures for the last five years are shown below.

    Year Complaints received 
    2015/16 464 590
    2016/17 590 577
    2017/18 557
    2018/19 1,075
    2019/20 1,276

    Contact the Complaints Commissioner

    You can contact the Complaints Commissioner:

    • write to: Office of the Complaints Commissioner, Tower 42, 25 Old Broad Street, London EC2N 1HN
    • telephone: 020 7877 0019
    • website:

    Making a complaint

    Further information on how you can make an online complaint can be found here:

    Page updates

    : Information changed Complaints Commissioner contact details updated
    : Information added Our response to the Commissioner's 2021-22 Annual Report
    : Information changed Complaints Commissioner address updated