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Showing 21 to 30 of 16076 search results for New FCA complaints data.
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Personal data and handling complaints about us
How and why the FCA uses personal data when investigating a complaint someone has made about the organisation. -
CCR007 consumer credit data: how to complete the return
Most consumer credit firms with limited permission are required to complete the CCR007 return. We provide guidance and information for firms on each question in the form. -
FCA statement on super-complaint from Which?
Which? submitted a super-complaint to the PSR and the FCA calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster. -
Amerdeep Somal appointed as Complaints Commissioner
The Financial Conduct Authority (FCA), the Prudential Regulation Authority (PRA) and the Bank of England have today announced the appointment of Amerdeep Somal as Complaints Commissioner. -
FSA - PS13/7 Complaints against the regulators
This Policy Statement sets out the scheme for complaints against the Bank of England, the Financial Conduct Authority and the Prudential Regulation Authority. -
FCA sets out broad approach to assessing LCF Complaints
We set out our broad approach to assessing London Capital & Finance (LCF) complaints. -
Aggregate complaints data: 2016 H2
This data includes all the complaints that firms report to us. -
Aggregate complaints data: 2016 H1
The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time. -
FCA sets out approach to assessing Connaught complaints
In December we published the report of Raj Parker’s 'Independent Review into the FSA and FCA’s handling of the Connaught Income Fund Series 1 and connected companies', and our response to that review. In our response we said that we were sorry -
Service standards 2018/19
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.