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Showing 1 to 11 of 416 search results for Complaints about payment protection insurance.

  1. Payment protection insurance explained

    PPI Consumers Last modified: 22/08/2020
    Payment protection insurance (PPI) was usually sold with products that you need to make repayments on, like a loan, credit card or mortgage.
  2. Payment protection insurance complaints deadline Final Report

    PPI Corporate documents Published: 24/10/2018 Last modified: 24/04/2020
    This report reviews the impact of the 29 August 2019 deadline for new PPI complaints and the 2-year consumer communications campaign that preceded it.
  3. About our data

    Last modified: 08/06/2021
    The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.
  4. Complaints fall by 5%: PPI, current accounts and general insurance still most complained about products

    Press Releases Published: 25/09/2014 Last modified: 25/09/2014
    Payment protection insurance – 1,236,899 complaints (down 11%, compared to the previous 6 months). ... This was largely due to a 17% fall in the number of complaints closed about general insurance and pure protection products (including PPI), which
  5. PS17/3: Payment protection insurance complaints: feedback on CP16/20 and final rules and guidance

    Policy and guidance Policy statements Published: 02/03/2017 Last modified: 09/02/2018
    This Policy Statement includes final rules and guidance on payment protection insurance (PPI) complaints. It completes the consultation process we began in Consultation Paper 15/39 and continued in Consultation Paper 16/20. 
  6. Regulation round-up October 2017

    Newsletters Published: 19/10/2017 Last modified: 19/02/2018
    Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector.
  7. FCA data shows consumer complaints fall by 15%

    Press Releases Published: 09/04/2014 Last modified: 10/04/2014
    Payment protection insurance (PPI) – 1,390,756 (a 22% decrease on the first half of 2013). ... There was, however, a rise in the number of complaints about current accounts which increased by 8%.
  8. CP15/39: Rules and guidance on payment protection insurance complaints

    Consultation papers Published: 26/11/2015 Last modified: 30/11/2015
    CP15/39: Rules and guidance on payment protection insurance complaints. Consultation papers First published:. ... CP15/39: Rules and guidance on payment protection insurance complaints [PDF]. We have also published the following accompanying research
  9. TR13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and redress

    Thematic reviews Published: 25/09/2013 Last modified: 15/11/2016
    TR13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and redress. ... Thematic Review 13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and
  10. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 06/08/2020
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.