This report reviews the impact of the 29 August 2019 deadline for new PPI complaints and the 2-year consumer communications campaign that preceded it. It closes our project work on the PPI issue and outlines how we will continue to ensure that firms complete their handling of the remaining PPI complaints fairly.
In this report, we cover:
- the results of our communications campaign and supervisory work
- consumer actions and outcomes
- how we are supervising firms after the deadline
We also issued a press release on 24 April 2020 which provides a high-level summary of the report.
Following this report, we will continue to publish monthly figures for PPI redress paid until all complaints have been dealt with.