What you need to tell us about and how to do that.
This mainly involves submitting regular data and telling the FCA about important events or changes.
You must routinely submit data to us using My FCA. This allows you to see what data we need about your firm, check when it is due, and its status. How often you need to report will depend on the size and nature of your business. This will usually be quarterly, every 6 months or annually.
Submitting returns
The main returns that you need to submit depend on whether you have limited or full permissions. Detailed information on which returns apply to your firm can be found on our Consumer Credit Reporting page.
If you hold permission for credit broking you will be required to submit:
- CCR009 which includes how you use your credit broking permission, what types of products you provide introductions for, and the number of introductions your firm has made. This also includes information on your firm’s use of any of the following permissions: debt counselling, debt adjusting, and providing credit information services.
If you are a limited permission firm, you’ll need to submit:
- CCR007 which includes your revenue, the number of transactions involving credit-related regulated activities, the number of credit-related complaints you have received and the total annual income which is used to calculate our periodic fees.
If you are a full permission firm, you’ll need to submit:
- CCR002 data about volumes for your credit-related regulated activities, such as revenue, the total number of customers, the total transactions, and the total annual income used to calculate our periodic fees.
- CCR-Complaints – data about the number of credit-related complaints you have received, the outcomes of credit-related complaints and the redress paid in relation to them.
- Financial data from your balance sheets and income statements. The information required will depend on the combination of permissions held by your firm. If your firm only holds permission for credit-related regulated activities then you will be required to submit CCR001.
- FIN073 quarterly data about your firm’s financial position.
Additional reporting requirements may apply depending on the nature of your firm and the specific permissions you hold.
Regulatory reporting for consumer credit and complaints is changing. We will provide updates on these changes.
Reporting key events or changes
You also should tell us about important events or changes in your business. You should submit these using the firm notification form. You also may need to inform us of any issues that might have a serious impact, you:
- Must report any issues that could cause significant harm to consumers, such as operational issues within your firm, or potential fraud.
- Must report any potential breaches of FCA rules or of the CCA.
- Should report any changes to ‘controllers’ and ‘close links’ to your firm. For example, if someone gains significant influence over your firm, or if new business relationships could affect how we supervise your firm.
Annual attestations
We require you to submit information about your business to us on an annual basis. This includes details about your firm and key people within it. You can do this via the MyFCA portal. More information on these annual attestations can be found below:
