Abusive behaviour policy

We know that when you contact us, the things you have to discuss are very important to you. They are very important to us too.

However, protecting our people to ensure their personal safety and wellbeing is equally important to us. We will do our best to deal with the matter you want to discuss to your satisfaction, but we cannot accept or tolerate any behaviour directed towards any person that contains:

  • offensive language
  • aggressive or threatening behaviour
  • racist, sexist or homophobic language
  • any form of discrimination

We will give people the opportunity to address unacceptable behaviour but if it continues we may decide to terminate the telephone call. Also, if such behaviour persists, we may decide we are no longer prepared to communicate directly with someone over the telephone and require all future communication to be in writing.

Social media

We have profiles on Facebook (ScamSmart), LinkedIn, Twitter (@TheFCA@FCAInsight) and YouTube.

We use these social media profiles to signpost to our publications and information, and monitor to gain valuable insight which informs our work.

We do not tolerate defamatory behaviour towards the FCA or our people on these websites. Content that we believe to be abusive or unsuitable is escalated for further action, which may include contacting the author, reporting it to the relevant social media company and/or taking legal action.