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Showing 11 to 20 of 2613 search results for vulnerable customers.

11. Review of firms' treatment of customers in vulnerable circumstances

    News stories Published: 15/03/2024 Last modified: 15/03/2024
    Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.

12. Impact Assessment: FG21/1: Guidance on the treatment of vulnerable customers [pdf]

    Impact assessments Published: 20/12/2021
    This impact assessment relates to FG21/1: Guidance on the treatment of vulnerable customers.

13. FCA launches consultation guiding firms on the fair treatment of vulnerable customers

    Press Releases Published: 23/07/2019 Last modified: 23/07/2019
    The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers.

14. Cost of living

    Last modified: 04/07/2023
    Firms have an important role in supporting consumers struggling with higher living costs.

15. Your rights with financial services

    Consumers Your rights Published: 20/03/2023 Last modified: 31/07/2023
    Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong.

16. Automated investment services - our expectations

    Multi-firm reviews Published: 21/05/2018 Last modified: 21/05/2018
    The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back

17. Financial Lives: The experiences of vulnerable consumers [pdf]

    Financial Lives Published: 29/07/2020
    This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of

18. Fair treatment of vulnerable consumers consultation events for firms

    Events Last modified: 15/08/2019
    On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable

19. Consumer credit and consumers in vulnerable circumstances [pdf]

    Research insights Published: 01/04/2014 Last modified: 12/09/2014

20. FS21/4: Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

    Feedback statements Published: 23/02/2021 Last modified: 23/02/2021
    FCA Feedback statement (FS21/4) on GC20/3: Guidance for firms on the fair treatment of vulnerable customers: