Cost of living

Cost of living: Information for firms

Firms have an important role in supporting consumers struggling with higher living costs.

Consumer credit

It's critical that lenders meet the standards we expect to support their customers, including those in financial difficulty. Read more in our guidance and letters to firms.


Borrowers in financial difficulty (BiFD)

We launched the BiFD project to make sure firms continue to deliver the best outcomes for customers in financial difficulty.
BiFD project
Our research suggest that millions of people get help with their finances every year, but many borrowers are missing out on support.

Treating customers fairly

Guidance for firms on the fair treatment of vulnerable customers

What firms should do to understand the needs of vulnerable customers and make sure they're treated fairly.
Our guidance

Ensuring the fair treatment of customers in vulnerable circumstances

The positive steps firms have taken to embed our guidance and the areas where we expect to see improvement.
Our findings

Information for consumers

The support available for consumers struggling with their money due to the increased costs of living.
What consumers can expect