Search results

Showing 1 to 10 of 742 search results for treatment of vulnerable customers.

1. Fair treatment of customers

   Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
   All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.

2. FCA launches guidance for firms on the fair treatment of vulnerable customers

   Press Releases Published: 23/02/2021 Last modified: 26/02/2021
   The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers.

3. FCA launches consultation guiding firms on the fair treatment of vulnerable customers

   Press Releases Published: 23/07/2019 Last modified: 23/07/2019
   The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers.

4. Finalised Guidance on the fair treatment of vulnerable customers - FAQs [pdf]

   Documents Published: 19/07/2021
   Our Guidance provides clarity on what firms should do to

5. Guidance for firms on the fair treatment of vulnerable customers

   Finalised guidance Published: 23/02/2021 Last modified: 19/07/2021
   Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.

6. Impact Assessment: FG21/1: Guidance on the treatment of vulnerable customers [pdf]

   Impact assessments Published: 20/12/2021
   This impact assessment relates to FG21/1: Guidance on the treatment of vulnerable customers.

7. Review of firms' treatment of customers in vulnerable circumstances

   News stories Published: 15/03/2024 Last modified: 15/03/2024
   Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.

8. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

9. Fair treatment of vulnerable consumers consultation events for firms

   Events Last modified: 15/08/2019
   On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable

10. Treating vulnerable consumers fairly

    Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
    Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.