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Showing 1 to 10 of 747 search results for vulnerable customers fairly.

1. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

2. Vulnerable transcript - Treating vulnerable customers fairly [pdf]

   Documents Published: 29/07/2020
   Video transcript for Treating vulnerable customers fairly video.

3. Treating vulnerable consumers fairly

   Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
   Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

4. Guidance for firms on the fair treatment of vulnerable customers

   Finalised guidance Published: 23/02/2021 Last modified: 19/07/2021
   Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.

5. Fair treatment of customers

   Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
   All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.

6. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

7. Cost of living

   Last modified: 04/07/2023
   Firms have an important role in supporting consumers struggling with higher living costs.

8. Consumer credit – Treating customers fairly

   Consumer credit firms Published: 23/04/2019 Last modified: 16/02/2023
   We set out why treating customers fairly should be at the heart of your business.

9. Financially vulnerable customers’ thematic review: key findings

   Thematic reviews Published: 06/09/2016 Last modified: 19/01/2021
   This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).

10. Review of firms' treatment of customers in vulnerable circumstances

    News stories Published: 15/03/2024 Last modified: 15/03/2024
    Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.