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Showing 41 to 50 of 748 search results for vulnerable customers fairly.
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Fair treatment of vulnerable consumers consultation events for firms
On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable -
Helping consumers with debt management plans
We refuse to authorise firms that do not demonstrate that they meet our minimum standards or follow our principles, particularly in relation to treating customers fairly. ... in contact with debt management firms, trade bodies, banks and creditor -
High-cost credit and consumer credit
Read about the actions the FCA has taken to protect consumers since it took on the regulation of consumer credit in 2014. -
Ageing population and financial services
Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event. -
Sustainability
Too often firms have made things worse by not treating customers fairly. ... They can create a culture of mis-selling and may undermine a firm’s positive efforts to treat customers fairly in other areas. -
Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings
In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms. -
Regulating for better outcomes - next steps in consumer credit
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum -
Financial promotions data 2023
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for 1 January 2023 to 31 December 2023. -
Coronavirus (Covid-19): Information for firms on working with consumers and clients
Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims. -
Improving the consumer experience
Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.