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Showing 1 to 10 of 276 search results for Treating vulnerable customers fairly.

1. Vulnerable transcript - Treating vulnerable customers fairly [pdf]

   Documents Published: 29/07/2020
   Video transcript for Treating vulnerable customers fairly video.

2. Treating vulnerable consumers fairly

   Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
   Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

3. Consumer credit – Treating customers fairly

   Consumer credit firms Published: 23/04/2019 Last modified: 16/02/2023
   We set out why treating customers fairly should be at the heart of your business.

4. Cost of living

   Last modified: 04/07/2023
   Firms have an important role in supporting consumers struggling with higher living costs.

5. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

6. Acting flexibly and treating customers fairly in the face of a pandemic

   Speeches Published: 04/11/2020 Last modified: 04/11/2020
   Speech on the FCA’s priorities for the credit market, by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations.

7. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

8. Outcomes-focussed regulation: a measure of success?

   Speeches Published: 06/05/2021 Last modified: 07/05/2021
   Speech by Charles Randell, Chair of the FCA and PSR, to the Building Societies Association

9. Fair treatment of customers

   Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
   All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.

10. TR19/1: Debt management sector thematic review [pdf]

    Thematic reviews Published: 15/03/2019
    This report shares the findings of our thematic review of the debt management sector, which aimed to test whether firms within the debt management sector are meeting our standards, treating their new and existing customers fairly, and delivering