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Showing 41 to 50 of 403 search results for sector wide firm complaints data.

  1. FCA outcomes and metrics

    Data Published: 02/04/2022 Last modified: 12/03/2024
    The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them.

  2. Aggregate complaints data: 2016 H2

    Firms Published: 05/04/2016 Last modified: 23/10/2017
    This data includes all the complaints that firms report to us.

  3. The Financial Conduct Authority’s Statement on Payment Protection Insurance (PPI)

    Statements Published: 02/10/2015 Last modified: 18/08/2017
    easier for the FCA to act if it becomes concerned that firms are not handling PPI complaints appropriately. ... We will continue to monitor firms’ handling of PPI complaints under our current rules.

  4. Ensuring the fair treatment of customers in vulnerable circumstances

    Firms Published: 16/06/2022 Last modified: 16/06/2022
    The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

  5. Personal data and Financial Lives survey

    Last modified: 01/02/2024
    This privacy notice explains what personal data the FCA collects during the Financial Lives survey and how and why it uses the information as part of its regulatory work.

  6. Business Plan 2022/23

    Business plans Published: 07/04/2022 Last modified: 27/04/2022
    The FCA Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.

  7. Sustainability

    Speeches Published: 22/07/2014 Last modified: 05/08/2014
    Our interventions here can be either sector wide or firm specific.So, you may recall, that in May 2013, we worked with lenders to ensure that borrowers with interest-only mortgages ... We will also continue our work to ensure that firms’ ongoing

  8. What does the future of insurance broking look like?

    Speeches Published: 02/07/2013 Last modified: 18/07/2013
    Speech by Simon Green, Head of General Insurance and Protection, the FCA, at the Incisive Media Insurance Age Regulation event, London. This is the text of the speech as drafted, which may differ from the delivered version.

  9. Reducing and preventing financial crime

    Corporate documents Published: 08/02/2024 Last modified: 08/02/2024
    We are providing an update on our progress and looking ahead to identify 4 areas of focus in the coming year.

  10. Open Finance: an opportunity for financial services

    Speeches Published: 18/11/2019 Last modified: 18/11/2019
    Speech by Sheldon Mills, Director of Competition at the FCA, delivered at The Investments and Savings Alliance​​​​​​​ (TISA) Open Finance Conference, London.
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