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Showing 41 to 50 of 79 search results for deliberately misleading vulnerable customers.

41. Payday lenders failing customers in arrears, says FCA

    Press Releases Published: 10/03/2015 Last modified: 10/03/2015
    Reviews of three firms revealed a backlog of letters and documentation, including from vulnerable customers who had fallen behind in repayments. ... firms engaging in misleading practices to seek payment from customers in arrears.

42. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... The FCA considers that the failings were particularly serious given that a significant proportion of

43. Branch and ATM closures or conversions; good practice and areas for improvement

    Data Published: 23/02/2022 Last modified: 25/01/2023
    Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions.

44. Business Plan 2022/23

    Business plans Published: 07/04/2022 Last modified: 27/04/2022
    The FCA Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.

45. Overdraft repeat use: good practice and areas of concern

    Good and poor practice Published: 19/04/2023 Last modified: 19/04/2023
    We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings.

46. FCA warns Buy Now Pay Later firms about misleading adverts

    Press Releases Published: 19/08/2022 Last modified: 19/08/2022
    Although some agreements are unregulated the financial promotions of all BNPL products must comply with the rules.

47. Building a common language in the mortgage market

    Speeches Published: 06/11/2013 Last modified: 06/11/2013
    Speech by Linda Woodall, Director of Mortgages and Consumer Lending FCA at the Council of Mortgage Lenders (CML) - Mortgage Industry Conference and Exhibition. This is the text of the speech as drafted, which may differ from the delivered version.

48. Pensions and Retirement income: our guidance for firms

    Life insurers and pension providers Published: 07/04/2020 Last modified: 13/02/2023
    The FCA's guidance for pension providers and DB transfer advisers, as the coronavirus (Covid-19) pandemic develops.

49. Potential issues in the debt management market

    Tasks for regulated firms Published: 06/08/2015 Last modified: 16/02/2023
    Based on our analysis, we have concerns that the following may be causing detriment to consumers.

50. Outcomes-focussed regulation: a measure of success?

    Speeches Published: 06/05/2021 Last modified: 07/05/2021
    Speech by Charles Randell, Chair of the FCA and PSR, to the Building Societies Association