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1. Consumer Duty

   Focus areas Last modified: 16/05/2024
   Our Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first

2. Consumer Duty resources

   Tasks for firms Published: 01/11/2023 Last modified: 16/05/2024
   Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.

3. Consumer Duty – information for firms

   Tasks for firms Published: 03/10/2022 Last modified: 16/05/2024
   To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.

4. PS24/3: Consumer Credit – Product Sales Data Reporting

   Policy statements Published: 29/04/2024 Last modified: 15/05/2024
   We set out our final rules and guidance for incorporating 3 new Product Sales Data (PSD) returns into our Supervision manual (SUP 16).

5. Consumers

   Consumers Last modified: 31/10/2023
   Consumers can find out about their rights with banking, insurance, mortgages and financial advice, and how to complain or avoid scams.

6. Contact us

   Last modified: 08/04/2024
   If you have a query, comment or complaint about the FCA you can contact us by web chat, email or phone.

7. Credit reporting: Interim Working Group (IWG)

   Consumer credit firms Published: 05/12/2023 Last modified: 15/05/2024
   The interim working group (IWG) aims to produce recommendations to the FCA on the new Credit Reporting Governance Body. Find out more about this work.

8. PS24/3: Consumer Credit - Product Sales Data Reporting - Performance Data Flow Diagram [pdf]

   Policy statements Published: 15/05/2024
   This Performance Data Flow Diagram has been prepared as an aid to understand the rules set out in PS24/3.

9. Consumer Duty events

   Events Published: 25/09/2022 Last modified: 05/01/2024
   The FCA has run events to help firms understand our expectations for the Consumer Duty and prepare for implementation. Find out about these and watch the webinars.

10. Consumer credit firms

    Consumer credit firms Last modified: 22/03/2023
    Information for consumer credit firms new to regulation wanting to apply for authorisation, their business and tasks for regulated firms