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Showing 1 to 10 of 423 search results for consumer research.

  1. Financial Lives survey

    Research Published: 20/06/2018 Last modified: 20/06/2018
    Financial Lives is our first large-scale survey of UK adults.
  2. Annuity comparator: our research

    Research Published: 14/07/2016 Last modified: 30/09/2016
    Find out more about our research into the implementation and effects of the proposed ‘annuity comparator’
  3. Consumer Spotlight

    Research Published: 19/01/2015 Last modified: 20/09/2016
    Consumer Spotlight is our segmentation model of retail consumers. It includes detailed descriptions of 10 UK consumer segments based on individual situations, financial characteristics and behaviour. Consumer Spotlight examines how people in the UK deal with money and financial services, with a unique focus on the capabilities and potential...
  4. Occasional Paper No. 8: Consumer Vulnerability

    Occasional papers Published: 23/02/2015 Last modified: 02/09/2016
    Stimulating debate and interest around the subject of consumer vulnerability so that firms better understand the issue and act appropriately. Occasional Paper No. 8: Consumer Vulnerability [PDF] (6MB)
  5. Publications

    Last modified: 11/07/2018
    Use our search to find publications by type
  6. CP17/27: Assessing creditworthiness in consumer credit

    Consultation papers Published: 31/07/2017 Last modified: 13/07/2018
    We are consulting on proposed changes to our rules and guidance on assessing creditworthiness in consumer credit.
  7. Occasional Paper No. 23: Full disclosure: a round-up of FCA experimental research into giving information

    Occasional papers Published: 23/11/2016 Last modified: 23/11/2016
    This paper describes the results of eight experiments into giving information carried out by the FCA.
  8. Retirement income market study

    Market studies Published: 26/03/2015 Last modified: 07/07/2017
    In March 2015, we published the final findings of our retirement income market study and our proposed remedies. The final findings set out our conclusions on the effectiveness of competition in the retirement income market and our remedies on how we intend to intervene in the market to make competition work better for consumers. MS14/3.3 Final...
  9. Firm specific complaints data

    Data and research Published: 05/04/2016 Last modified: 26/06/2018
    This page provides complaints data at firm level by different product categories. The data can be accessed through our firm specific sortable tables or downloaded in Excel using the links below.
  10. Previous complaints data

    Data and research Published: 06/05/2016 Last modified: 26/06/2018
    Explore complaints data for previous years.