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Showing 1 to 10 of 431 search results for consumer research.

1. Financial Lives survey

   Research Published: 20/06/2018 Last modified: 28/08/2018
   Financial Lives is the FCA's first large-scale survey of UK adults. Based on nearly 13,000 face-to-face and online interviews, Financial Lives is the FCA's largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. It is a key...

2. Annuity comparator: our research

   Research Published: 14/07/2016 Last modified: 30/09/2016
   Find out more about our research into the implementation and effects of the proposed ‘annuity comparator’

3. Consumer Spotlight

   Research Published: 19/01/2015 Last modified: 20/09/2016
   Consumer Spotlight is our segmentation model of retail consumers. It includes detailed descriptions of 10 UK consumer segments based on individual situations, financial characteristics and behaviour. Consumer Spotlight examines how people in the UK deal with money and financial services, with a unique focus on the capabilities and potential...

4. Publications

   Last modified: 20/09/2018
   Use our search to find publications by type

5. Occasional Paper No. 8: Consumer Vulnerability

   Occasional papers Published: 23/02/2015 Last modified: 02/09/2016
   Stimulating debate and interest around the subject of consumer vulnerability so that firms better understand the issue and act appropriately. Occasional Paper No. 8: Consumer Vulnerability [PDF] (6MB)

6. PS18/19: Assessing creditworthiness in consumer credit

   Policy statements Published: 31/07/2017 Last modified: 30/07/2018
   In this Policy Statement we respond to feedback arising from CP17/27 (PDF) and publish final rules and guidance on assessing creditworthiness in consumer credit.

7. Research Note: Helping credit card users repay their debt: a summary of experimental research

   Data and research Research Published: 26/07/2018 Last modified: 26/07/2018
   This research note summarises the findings of FCA Occasional Papers Nos. 42, 43, 44 and 45.

8. Retirement income market study

   Market studies Published: 26/03/2015 Last modified: 07/07/2017
   In March 2015, we published the final findings of our retirement income market study and our proposed remedies. The final findings set out our conclusions on the effectiveness of competition in the retirement income market and our remedies on how we intend to intervene in the market to make competition work better for consumers. MS14/3.3 Final...

9. DP18/7: Consumer Credit Act Review: interim report

   Discussion papers Published: 02/08/2018 Last modified: 02/08/2018
   On 2 August 2018, we published an interim report on the review of the retained provisions of the Consumer Credit Act 1974 (CCA).

10. Retirement Outcomes Review

    Market studies Published: 12/07/2017 Last modified: 28/06/2018
    We have published the final findings of our Retirement Outcomes Review, which looks at how the retirement income market is evolving since the pension freedoms were introduced in April 2015. As part of this, we set out a package of proposed remedies to address the concerns identified.