Search results

Showing 1 to 10 of 472 search results for consumer research.

1. FAMR Baseline tracking

   Research Published: 24/09/2018 Last modified: 24/09/2018
   The Financial Advice Market Review (FAMR) Baseline Report sets out a range of indicators developed to give us a snapshot of the market for financial advice. In line with our commitment to monitor changes in the market, we publish follow-up consumer research to track any movement since we collected those baseline measures.

2. Annuity comparator: our research

   Research Published: 14/07/2016 Last modified: 30/09/2016
   Find out more about our research into the implementation and effects of the proposed ‘annuity comparator’

3. Consumer Spotlight

   Research Published: 19/01/2015 Last modified: 20/09/2016
   Consumer Spotlight is our segmentation model of retail consumers. It includes detailed descriptions of 10 UK consumer segments based on individual situations, financial characteristics and behaviour. Consumer Spotlight examines how people in the UK deal with money and financial services, with a unique focus on the capabilities and potential...

4. Designing effective current account prompts: research summary

   Research Published: 20/11/2018 Last modified: 20/11/2018
   Banks and building societies have committed to deliver a package of prompts to their customers. These prompts aim to: increase consumers’ engagement with their current account, raise awareness of the current account switching service, and highlight developments in the retail banking market, for example that customers can now share account...

5. Publications

   Last modified: 12/02/2019
   Use our search to find publications by type

6. Occasional Paper No. 8: Consumer Vulnerability

   Occasional papers Published: 23/02/2015 Last modified: 02/09/2016
   Stimulating debate and interest around the subject of consumer vulnerability so that firms better understand the issue and act appropriately. Occasional Paper No. 8: Consumer Vulnerability [PDF] (6MB)

7. Financial Lives survey

   Research Published: 20/06/2018 Last modified: 05/02/2019
   Financial Lives is the FCA's first large-scale survey of UK adults. Based on nearly 13,000 face-to-face and online interviews, Financial Lives is the FCA's largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. It is a key...

8. PS18/19: Assessing creditworthiness in consumer credit

   Policy statements Published: 31/07/2017 Last modified: 30/07/2018
   In this Policy Statement we respond to feedback arising from CP17/27 (PDF) and publish final rules and guidance on assessing creditworthiness in consumer credit.

9. Research Note: Helping credit card users repay their debt: a summary of experimental research

   Data and research Research Published: 26/07/2018 Last modified: 26/07/2018
   This research note summarises the findings of FCA Occasional Papers Nos. 42, 43, 44 and 45.

10. Retirement income market study

    Market studies Published: 26/03/2015 Last modified: 07/07/2017
    In March 2015, we published the final findings of our retirement income market study and our proposed remedies. The final findings set out our conclusions on the effectiveness of competition in the retirement income market and our remedies on how we intend to intervene in the market to make competition work better for consumers. MS14/3.3 Final...