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Showing 1 to 10 of 2489 search results for our consumer research.

1. Research Note: Cryptoasset consumer research

   Data and research Research Published: 30/06/2020 Last modified: 30/06/2020
   A quantitative study that increases understanding of the market size, consumer profiles and attitudes towards cryptoassets.

2. Financial Lives survey

   Research Published: 20/06/2018 Last modified: 29/07/2020
   Financial Lives is the FCA's first large-scale survey of UK adults. Based on nearly 13,000 face-to-face and online interviews, Financial Lives is the FCA's largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. It is a key...

3. Consumer credit research: overdrafts

   Tasks for regulated firms Published: 06/08/2015 Last modified: 07/08/2015
   Find out about our research into overdrafts, our key findings and what we will do next.

4. Treating vulnerable consumers fairly

   Tasks for regulated firms Published: 29/07/2020 Last modified: 29/07/2020
   This page summarises the FCA’s policy work on the fair treatment of vulnerable consumers. It aims to help firms better understand how we define vulnerable consumers, and the steps to be taken to ensure they are treated fairly.

5. What we publish

   Last modified: 07/04/2020
   We publish a wide range of publications: consultations, policy papers, decision-making documents, research and other useful information. Find out more about the types of documents available.

6. Consumer credit research: credit cards

   Tasks for regulated firms Published: 06/08/2015 Last modified: 11/02/2019
   Find out about our research into credit cards, some key findings into the market and what we will do next.

7. Consumer credit qualitative research

   News stories Published: 01/04/2014 Last modified: 05/06/2014
   In order to help understand the consumer experience, both positive and negative, the FCA engaged two research organisations to conduct qualitative research. Our research papers looked into: payday loans logbook loans debt management services credit cards unauthorised overdrafts low income consumers potentially leading to vulnerable consumers Our...

8. Relending by high-cost lenders

   Firms Multi-firm reviews Published: 06/08/2020 Last modified: 07/08/2020
   This report sets out our review findings of relending by firms in the high-cost lenders portfolio.

9. FCA issues research on mortgage switching

   News stories Published: 10/03/2020 Last modified: 18/03/2020
   The FCA has today released our latest research into mortgage switching and how consumers can be encouraged to seek out better deals

10. Consumer attitudes and awareness of cryptoassets: research summary

    Research Published: 07/03/2019 Last modified: 07/03/2019
    We have carried out research with consumers to better understand the potential harms of cryptoassets.