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Showing 91 to 100 of 165 search results for complaints data 2012 H1.
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CP16/6: Complaints against the Regulators
Under the Financial Services Act 2012 the regulators operate a Complaints Scheme to investigate complaints against them. ... The Complaints Commissioner is responsible for independently reviewing complaints against the regulators in accordance with this -
Monthly PPI refunds and compensation
The FCA provides figures on refunds and compensation paid to customers who have complained about PPI. -
Sustainability
Misleading advertisements, the mis-selling of low value insurance and poor complaints handling contribute significantly to the general public’s mistrust of financial services. ... We will also continue our work to ensure that firms’ ongoing -
FSA - PS13/7 Complaints against the regulators
This Policy Statement sets out the scheme for complaints against the Bank of England, the Financial Conduct Authority and the Prudential Regulation Authority. -
FCA outcomes and metrics
The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them. -
Re-use of Public Sector Information Regulations
The FCA provides the Re-use of Public Sector Information Regulations 2015 (SI 2015 No 1415). This provides a framework for third parties to request re-use of documents published by public sector bodies. -
100 days of the FCA
Speech by Martin Wheatley, Chief Executive, the FCA, at the ABI Biennial Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
FSA publishes discussion paper on transparency
The Financial Services Authority (FSA) has published a discussion paper looking at how transparency and more effective disclosure could improve the accountability of the regulator and the financial services industry, and help consumers make more -
Aggregate Complaint data charts April 2013 [pdf]
Aggregate sector wide firm complaints data for 2012 H2. Including opened, closed, upheld, speed of closure and redress. -
Apply to become a claims management company
Find out how to apply to the FCA for authorisation if you’re a claims management company (CMC) or you provide claims management activities.