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1. Complaints data

   Data Published: 25/04/2024 Last modified: 25/04/2024
   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

2. Data

   Last modified: 18/04/2024
   All data published by the Financial Conduct Authority.

3. Firm specific complaints data

   Data Published: 19/10/2023 Last modified: 25/04/2024
   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

4. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

5. FCA publishes complaints data for the second half of 2012

   Press Releases Published: 14/04/2013 Last modified: 17/11/2021
   We have published the latest complaints data showing complaints to financial services firms between July and December 2012.

6. FCA publishes response to British Steel Pension Scheme complaints

   Pensions Complaints News stories Published: 22/04/2024 Last modified: 22/04/2024
   The FCA has been investigating a number of complaints about our actions in relation to the British Steel Pension Scheme (BSPS).

7. FCA publishes PPI complaints deadline final report

   Press Releases Published: 24/04/2020 Last modified: 01/05/2020
   The Financial Conduct Authority (FCA) has published its final report on the impact of the deadline for PPI complaints. The report highlights the outcome of the communications campaign which ran for two years.

8. The FCA publishes data on complaints and redress for the first half of 2013

   Press Releases Published: 16/10/2013 Last modified: 16/10/2013
   The FCA publishes data on complaints and redress for the first half of 2013. ... Firms that receive at least 500 complaints in a six month period must also publish this data on their websites.

9. CP16/6: Complaints against the Regulators

   Consultation papers Published: 11/02/2016 Last modified: 11/02/2016
   We, along with the Bank of England and the Prudential Regulation Authority (the regulators) are consulting on changes to how complaints about us are reported and responded to. ... If the report makes recommendations or criticisms about the regulators’

10. PS16/11: Complaints against the Regulators

    Policy statements Published: 31/03/2016 Last modified: 31/03/2016
    In this Policy Statement we report on the main issues arising from CP16/6 and publish the final Complaints Scheme. ... In February 2016, we, the Prudential Regulation Authority and the Bank of England (together known as ‘the regulators’) published